Shopify Careers Canada – Remote Work Opportunities in Tech & Support Roles

Mashreq Bank; Canada; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading e-commerce support company in Canada seeks motivated individuals for remote positions in customer support for Shopify. Responsibilities include providing technical assistance, resolving customer queries, and maintaining documentation. Ideal candidates have a strong understanding of e-commerce platforms and excellent communication skills. Flexible working hours are offered, with opportunities for career growth.

Benefits

100% remote work

Competitive compensation

Opportunities for career growth

Paid training

Work-life balance

Qualifications

• 1–2 years of experience in customer support or tech support preferred.
• Prior experience with Shopify, WooCommerce, or similar platforms is an asset.
• Freshers with excellent communication skills are encouraged to apply.

Responsibilities

• Provide remote technical support for Shopify platform issues.
• Assist customers with queries related to their e-commerce stores.
• Collaborate to resolve complex problems and enhance customer experience.

Skills

Strong understanding of e-commerce platforms

Excellent written and verbal communication skills in English

Ability to work independently in a remote environment

Problem-solving mindset with attention to detail

Comfortable using online tools and CRM systems

Job description

Job Summary

MNC JOBS INFO is inviting talented and motivated individuals to join our Shopify remote team in Canada. We offer a variety of tech and support positions that enable you to work from the comfort of your home while contributing to the growth and efficiency of e-commerce businesses. Whether your expertise lies in technical support, customer assistance, or e-commerce solutions, this role provides the perfect opportunity to enhance your career in a flexible remote setting.

As part of our Shopify remote team, you will handle online support, troubleshoot issues, and provide exceptional service to ensure a seamless experience for Shopify users. This is an excellent opportunity for tech enthusiasts and customer-focused professionals looking to work for a leading e-commerce platform.

Key Responsibilities

• Provide remote technical support and troubleshoot Shopify platform issues for merchants.

• Assist customers via email, chat, or phone with queries related to their e-commerce stores.

• Collaborate with team members to resolve complex problems and enhance the customer experience.

• Ensure accurate and timely documentation of all client interactions and solutions.

• Offer guidance to merchants on best practices for store setup, theme usage, and app integrations.

• Stay updated on Shopify features, updates, and industry trends to provide informed support.

• Maintain a high level of professionalism and customer satisfaction in all communications.

Required Skills and Qualifications

• Strong understanding of e-commerce platforms, preferably Shopify.

• Excellent written and verbal communication skills in English.

• Ability to work independently in a remote environment.

• Problem-solving mindset with attention to detail.

• Comfortable using online tools, CRM systems, and remote support applications.

• High-speed internet connection and a quiet workspace for effective communication.

Experience

• 1–2 years of experience in customer support, tech support, or e-commerce is preferred.

• Prior experience with Shopify, WooCommerce, Magento, or similar platforms is an asset.

• Freshers with excellent communication skills and a willingness to learn are also encouraged to apply.

Working Hours

• Flexible remote working hours with options for part-time and full-time roles.

• Shifts may include evenings or weekends depending on customer support requirements.

Knowledge, Skills, and Abilities

• Ability to multitask and handle multiple queries simultaneously.

• Strong analytical thinking to troubleshoot technical issues effectively.

• Customer-first mindset with a proactive approach to problem-solving.

• Adaptability to new tools, workflows, and platform updates.

Benefits

• 100% remote work from anywhere in Canada.

• Competitive compensation with performance-based incentives.

• Opportunities for career growth within e-commerce and tech support roles.

• Paid training and continuous professional development.

• Work-life balance with flexible schedules.

Why Join Us

At MNC JOBS INFO, we believe in empowering our team with flexibility, learning, and career growth opportunities. Joining our Shopify remote team means you will contribute to supporting businesses worldwide while enjoying the convenience of working from home. If you are looking for a dynamic and rewarding career in the fast-growing e-commerce sector, this is the perfect opportunity.

How to Apply

Interested candidates can apply online through the MNC JOBS INFO career portal or send their updated resume with the subject line Shopify Remote Canada Applicationto us. Shortlisted candidates will be contacted for a virtual interview.