Shift Team Lead - Customer Experience & Operations

Starbucks; Township of Langley; On-site; CAD 40,000 - 50,000; Full time

Job summary

A major coffee retailer in Township of Langley is seeking a Shift Supervisor to assist the store manager with store operations. The role requires customer service experience in retail or restaurants and involves leading a team to deliver legendary service. Responsibilities include training new partners, ensuring operational excellence, and maintaining a positive team environment. Join a company that is recognized for its great workplace culture and community values.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to create the Starbucks Experience.
• Provide legendary customer service with prompt service and quality beverages.
• Maintain a clean and comfortable store environment.
• Model and act in accordance with Starbucks guiding principles.

Skills

Customer service experience

Effective oral communication skills

Ability to work as part of a team

Strong interpersonal skills

Job description

A major coffee retailer in Township of Langley is seeking a Shift Supervisor to assist the store manager with store operations. The role requires customer service experience in retail or restaurants and involves leading a team to deliver legendary service. Responsibilities include training new partners, ensuring operational excellence, and maintaining a positive team environment. Join a company that is recognized for its great workplace culture and community values.