Shift Team Lead - Customer Experience & Operations

Starbucks; St. Catharines; On-site; CAD 38,000 - 45,000; Full time

Job summary

A leading coffee retailer in Niagara Region is seeking a Shift Supervisor who will assist the store manager in operational tasks. You will be responsible for creating the Starbucks Experience by delivering legendary customer service and maintaining store standards. Ideal candidates will have customer service experience in retail or restaurant environments and possess strong interpersonal and communication skills. Join a supportive team and be part of a company praised for its workplace culture.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to create the Starbucks Experience.
• Model and act in accordance with Starbucks guiding principles.
• Provide feedback on partner performance during shift.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Ability to learn quickly

Knowledge of the retail environment

Job description

A leading coffee retailer in Niagara Region is seeking a Shift Supervisor who will assist the store manager in operational tasks. You will be responsible for creating the Starbucks Experience by delivering legendary customer service and maintaining store standards. Ideal candidates will have customer service experience in retail or restaurant environments and possess strong interpersonal and communication skills. Join a supportive team and be part of a company praised for its workplace culture.