Shift Supervisor — Lead Team, Deliver Legendary Service

Starbucks; Niagara-on-the-Lake; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in Niagara-on-the-Lake seeks a Shift Supervisor who assists the store manager and leads the team to deliver exceptional customer service. Responsibilities include supervising store operations during shifts, training new partners, and ensuring adherence to operational policies and procedures. The ideal candidate will have customer service experience in a retail or restaurant environment and strong communication skills. Join a company consistently recognized as a great workplace in an inclusive environment.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service to all customers.
• Organize opening and closing duties as assigned.
• Provide coaching and feedback to partners on shift.

Skills

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain in Niagara-on-the-Lake seeks a Shift Supervisor who assists the store manager and leads the team to deliver exceptional customer service. Responsibilities include supervising store operations during shifts, training new partners, and ensuring adherence to operational policies and procedures. The ideal candidate will have customer service experience in a retail or restaurant environment and strong communication skills. Join a company consistently recognized as a great workplace in an inclusive environment.