Shift Supervisor: Lead Service & Team Excellence

Starbucks; Welland; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading coffeehouse chain in the Niagara Region is looking for a Shift Supervisor. In this role, you will assist in managing store operations while delivering exceptional customer service. Responsibilities include training team members, maintaining store standards, and promoting a positive team environment. Ideal candidates have retail or restaurant customer service experience and strong interpersonal skills. Join a company recognized for its commitment to creating a welcoming workplace.

Qualifications

• Customer service experience in a retail or restaurant environment is required.
• Ability to direct the work of others is essential.
• Strong interpersonal skills and ability to learn quickly are necessary.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Provide legendary customer service and maintain a clean and comfortable store environment.
• Train and provide feedback to partners on performance.

Skills

Customer service experience

Effective oral communication

Interpersonal skills

Ability to work in a team

Ability to learn quickly

Job description

A leading coffeehouse chain in the Niagara Region is looking for a Shift Supervisor. In this role, you will assist in managing store operations while delivering exceptional customer service. Responsibilities include training team members, maintaining store standards, and promoting a positive team environment. Ideal candidates have retail or restaurant customer service experience and strong interpersonal skills. Join a company recognized for its commitment to creating a welcoming workplace.