Shift Supervisor: Lead Service & Team Excellence

Starbucks; San Juan de Terranova; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading coffeehouse chain is seeking a Shift Supervisor in San Juan de Terranova to assist the store manager in executing operations during scheduled shifts. The role includes leading the team, maintaining customer service excellence, and ensuring adherence to operational policies. Ideal candidates will have strong interpersonal and communication skills, as well as a commitment to providing legendary customer service. Join a company rated as a great place to work!

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to create the Starbucks Experience for customers.
• Maintain a calm demeanor during high volume periods to set a positive example.
• Ensure safety and adherence to operational policies and procedures during shifts.
• Provide legendary customer service by connecting with customers and addressing needs.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain is seeking a Shift Supervisor in San Juan de Terranova to assist the store manager in executing operations during scheduled shifts. The role includes leading the team, maintaining customer service excellence, and ensuring adherence to operational policies. Ideal candidates will have strong interpersonal and communication skills, as well as a commitment to providing legendary customer service. Join a company rated as a great place to work!