Shift Supervisor: Lead Service & Team Excellence

Starbucks; Red Deer; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain is seeking a Shift Supervisor to assist the store manager in daily operations. In this role, you will lead your team in delivering exceptional customer service while maintaining a positive atmosphere. Responsibilities include training new partners, managing performance, and ensuring adherence to operational practices. The ideal candidate will have a background in customer service and possess strong communication and interpersonal skills, creating a welcoming environment for both customers and employees.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Provide legendary customer service with a customer comes first attitude.
• Train new partners positively and encourage successful performance.
• Maintain a calm demeanor during high volume periods.
• Ensure safety of partners during shifts following company policies.

Skills

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain is seeking a Shift Supervisor to assist the store manager in daily operations. In this role, you will lead your team in delivering exceptional customer service while maintaining a positive atmosphere. Responsibilities include training new partners, managing performance, and ensuring adherence to operational practices. The ideal candidate will have a background in customer service and possess strong communication and interpersonal skills, creating a welcoming environment for both customers and employees.