Shift Leader - High Rollers

Banff Hospitality Collective; Banff; On-site; CAD 45,000 - 55,000; Full time

Job summary

A well-known hospitality group in Banff is seeking a Shift Leader to oversee restaurant operations at High Rollers. The role involves managing both customers and staff to ensure a high-quality dining experience. Applicants need previous serving and bartending experience, ProServe certification, and excellent communication skills. Competitive perks and growth opportunities are available.

Benefits

35% off food and drinks at all BHC venues

Health benefits for long-term team members

Fun staff events

Opportunities for growth and advancement

Qualifications

• Previous serving and bartending experience is required.
• Flexible schedule required for various shifts.
• Previous supervisory experience is an asset.

Responsibilities

• Ensure smooth running of restaurant service.
• Liaise with front-of-house and back-of-house teams.
• Manage FOH team members for successful service.

Skills

Excellent communication skills

Strong work ethic

Team player

Flexibility

Education

ProServe certification

Job description

We’re seeking a Shift Leader to join us at High Rollers! Pins, Pints & Pizza – these are all good things, so we put them together in a big ole beer hall. Six ten‑pin bowling lanes, melt‑in‑your‑mouth New York‑style pizza, and 50 craft beers on tap. High Rollers is the perfect spot for large parties & events. And we love late night, hosting Banff’s best parties with live local DJs – let the good times roll. Want to know more? Check us out here: https://www.highrollersbanff.com/

We Love Perks! This Position Includes:

• Live, work & play in Banff National Park!
• Great earning potential
• 35% off food, bottles of wine & sake for yourself + a guest at all BHC venues
• Fun staff events – Outdoor activities, holiday parties, team socials + more
• Opportunities for growth & advancement across unique venues
• Health benefits plan available for long‑term team members
• Work with a company that intentionally gets you outside as well as gives back to the community

What You Have:

• ProServe certification
• Previous serving and bartending experience
• Excellent communication skills
• Flexible schedule required
• Strong work ethic and a positive team player
• Previous supervisory experience is an asset

Shift Leader

Shift leaders ensure a smooth running of restaurant service in assistance to the GM and AGM. This includes, but is not limited to, liaising with FOH & BOH teams, handling customer concerns & complaints, and setting up the restaurant for a successful service by managing all FOH team members.

Banff Hospitality Collective is: Balkan Restaurant | Chuck's Steakhouse | High Rollers | Magpie & Stump | Park Distillery Restaurant & Bar | The Bear Street Tavern | The Bison Restaurant + Terrace | The Eddie Burger Bar | The Maple Leaf Grill and Lounge | Three Bears Brewery & Restaurant | Hello Sunshine | Lupo Italian | Bluebird Restaurant | Banff Park Ranch | Pizzeria Sophia | Are you ready to join us at Banff’s most iconic and popular downtown restaurants?

BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email.

Applicants must be legally eligible to work in Canada.