Shift Leader: Deliver Legendary Customer Experience

Starbucks; Peterborough; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in Peterborough, Ontario is seeking a Shift Supervisor to assist with store operations and lead the team. The role emphasizes delivering excellent customer service, training staff, and ensuring operational excellence. Ideal candidates will have experience in a retail or restaurant environment and strong interpersonal skills. This position offers an opportunity to be part of a well-regarded company that values diversity and inclusion.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service to all customers.
• Train new partners and provide feedback on performance.
• Recognize and reinforce individual and team accomplishments.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain in Peterborough, Ontario is seeking a Shift Supervisor to assist with store operations and lead the team. The role emphasizes delivering excellent customer service, training staff, and ensuring operational excellence. Ideal candidates will have experience in a retail or restaurant environment and strong interpersonal skills. This position offers an opportunity to be part of a well-regarded company that values diversity and inclusion.