Shift Lead - Customer Experience & Store Ops

Starbucks; Langford; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading coffeehouse chain is seeking a Shift Supervisor in Langford, British Columbia. In this role, you'll assist the store manager with operations and lead the team to deliver exceptional customer service. Your responsibilities will include scheduling tasks, training partners, and ensuring operational standards. Ideal candidates will have customer service experience in retail or restaurants, possess strong interpersonal skills, and the ability to work as part of a team. Join a company recognized for great workplace culture and commitment to diversity.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to learn quickly.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Lead team by deploying partners and delegating tasks.
• Provide legendary customer service with prompt service.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain is seeking a Shift Supervisor in Langford, British Columbia. In this role, you'll assist the store manager with operations and lead the team to deliver exceptional customer service. Your responsibilities will include scheduling tasks, training partners, and ensuring operational standards. Ideal candidates will have customer service experience in retail or restaurants, possess strong interpersonal skills, and the ability to work as part of a team. Join a company recognized for great workplace culture and commitment to diversity.