ServiceNow Technical Lead

emergiTEL Inc.; Vancouver; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading consulting firm in Vancouver is seeking a ServiceNow Technical Lead to drive enterprise-scale digital service management initiatives. The role involves providing technical leadership, designing scalable solutions, and mentoring development teams in implementing best practices. Candidates should possess strong qualifications in ServiceNow development, with at least 5 years of hands-on experience, and relevant certifications. This opportunity offers significant impact on business value through effective ServiceNow implementations.

Qualifications

• 5+ years of hands‑on ServiceNow development and configuration experience.
• ServiceNow certifications such as Certified System Administrator or Application Developer.
• Experience leading development teams in complex ServiceNow initiatives.

Responsibilities

• Provide technical leadership and mentorship to ServiceNow development teams.
• Design and architect scalable ServiceNow applications and integrations.
• Ensure platform performance, stability, and security through proactive monitoring.

Skills

JavaScript

HTML

CSS

AngularJS

ServiceNow integration technologies

Analytical skills

Problem-solving skills

Communication skills

Leadership skills

Education

Bachelor’s degree in Computer Science or Engineering

Tools

ServiceNow

DevOps tools

Job description

We are seeking an experiencedServiceNow Technical Leadfor acontractconsulting engagementsupporting enterprise-scale digital service management initiatives. This role is ideal for a hands‑on technical leader who enjoys shaping solution architecture, guiding development teams, and delivering high‑impact ServiceNow implementations that drive measurable business value.

As a Technical Lead, you will play a key role in defining technical standards, ensuring platform reliability, and translating complex business requirements into scalable, well‑architected ServiceNow solutions.

What you will be doing:

• Provide technical leadership and mentorship to ServiceNow development teams, including code reviews, best‑practice guidance, and delivery oversight
• Design and architect scalable ServiceNow applications, workflows, and integrations aligned to business objectives
• Establish and enforce development standards, including configuration, customization, and deployment best practices
• Apply DevOps principles, including CI/CD automation and source control, to improve delivery quality and speed
• Partner closely with business analysts and stakeholders to translate requirements into robust technical designs
• Lead the implementation of complex workflows, custom modules, and integrations using REST/SOAP APIs and JSON/XML
• Drive continuous platform improvement by evaluating new ServiceNow capabilities and optimizing existing solutions
• Ensure platform performance, stability, and security through proactive monitoring and troubleshooting
• Manage technical risks, resolve escalations, and support compliance with enterprise standards
• Document architecture, technical designs, and development processes to support knowledge sharing
• Communicate technical strategy, progress, and value to senior stakeholders and delivery leaders

Your Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent professional experience)
• ServiceNow certifications such asCertified System Administrator, Application Developer, or Implementation Specialist(advanced certifications are an asset)
• 5+ years of hands‑on ServiceNow development and configuration experience, including solution architecture and technical leadership
• Demonstrated experience leading development teams and delivering complex ServiceNow initiatives
• Strong expertise inJavaScript, HTML, CSS, AngularJS, and ServiceNow integration technologies (REST/SOAP, JSON/XML)
• Experience implementingDevOps practices, CI/CD pipelines, and source controlwithin ServiceNow environments
• Excellent analytical and problem‑solving skills with strong attention to detail
• Strong communication and leadership skills, with the ability to influence both technical and non‑technical stakeholders
• Familiarity withITSM frameworks(ITIL v3 preferred)
• Exposure to other ITSM platforms is considered an asset