ServiceNow Solution Architect ITSM-ITOM

Fujitsu Limited; Remote; CAD 109,000 - 153,000; Full time

Job summary

A leading technology firm is looking for a ServiceNow Architect to design and develop technical architecture for the ServiceNow platform. This role includes leading ITSM and ITOM implementations, ensuring alignment with business needs, and providing technical support to stakeholders in a remote environment. Applicants should have strong ServiceNow experience, relevant qualifications, and excellent communication skills. This position offers a competitive salary and flexible working arrangements.

Benefits

Competitive salary

Generous benefits

Ongoing training opportunities

Flexible working environment

Qualifications

• Bachelor's degree in a related field is required.
• Requires experience in REST/SOAP web services and API integrations.
• ServiceNow experience with ITSM and ITOM is essential.

Responsibilities

• Design and develop technical architecture of ServiceNow.
• Lead implementation of ITSM and ITOM modules.
• Conduct workshops for requirement gathering and best practices.

Skills

ServiceNow experience

REST/SOAP web services

Excellent communication skills

Ability to work with stakeholders

Analytical and problem-solving skills

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow modules: Incident, Problem, Change, CMDB

Project management methodologies: Agile or Waterfall

Job description

Following rapid expansion of new client initiatives, the Fujitsu SaaS practice is seeking a skilled ServiceNow Architect with strong ServiceNow experience to join our dynamic solutions team.

Workstyle

Remote – Candidates may be based anywhere in Canada.

Role and Accountabilities

Design and develop the technical architecture for the ServiceNow platform, ensuring that it aligns with the client’s current and future business needs.

Lead design and implementation of ITSM and ITOM modules, including CMDB, Discovery, Event Management, and Service Mapping.

Develop integration strategies with external systems and tools.

Conduct discovery workshops, requirement gathering sessions, conduct process workshops to educate customers on best practices and recommend scalable and sustainable solutions.

Provide technical leadership and guidance to the development team, ensuring adherence to best practices in coding, configuration, and customization.

Conduct technical reviews and assessments, ensuring that the ServiceNow implementation is scalable, secure, and efficient.

Collaborate with project managers and business analysts to translate business requirements into technical solutions.

Act as a subject matter expert, providing technical support and training to end-users and stakeholders.

Stay updated with the latest ServiceNow features and technologies, making recommendations for improvements and upgrades.

Experience in implementing projects such as ITSM, ITOM and Integrations is required.

Qualifications

• Bachelor's degree in Computer Science, Business Administration, or a related field.
• Experience in REST/SOAP web services and API integrations.
• ServiceNow experience with a focus on ITSM and ITOM architecture and implementation.
• Strong proficiency in ServiceNow modules: Incident, Problem, Change, CMDB, Discovery, Event Management, and Service Mapping.
• Excellent communication and interpersonal skills.
• Ability to work effectively with stakeholders and IT teams to gather requirements and develop solutions.
• Familiarity with project management methodologies, such as Agile or Waterfall.
• Valid ServiceNow certifications. (CTA, CSA, CIS, CAD etc).

Preferred

• ServiceNow certifications - Certified Implementation Specialist in ITSM, ITOM – Discovery, Service Mapping, Event Management.
• ITIL v3 certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities

Fujitsu Right Now

There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer

• The opportunity to architect, design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration
• Competitive salary and generous benefits
• A very flexible and creative environment for everyone.

Our Commitment to Diversity and Equity

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every member of the Fujitsu Group. We embrace diversity and equal opportunity. Qualified candidates will be considered for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, customers, and partners.

The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated at $109,120 to $152,768 CAD. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance.

About Us

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!

Job Info

• Job Identification 32356
• Posting Date 11/12/2025, 03:05 PM
• Job Schedule Full time
• Locations Home Office Saskatchewan (GXSK)