ServiceNow IRM Senior Consultant or Manager - Toronto

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A global advisory firm is seeking a ServiceNow IRM Senior Consultant/Manager in Toronto. The role involves designing and implementing ServiceNow solutions for clients while ensuring alignment with business requirements. Candidates should have over 5 years of relevant experience, strong communication skills, and the ability to manage multiple tasks effectively. This prominent position offers a competitive compensation package and opportunities for professional growth.

Benefits

Comprehensive medical benefits

Defined contribution pension plan

Flexible vacation policy

Qualifications

• Minimum 5 years of experience working on the ServiceNow platform.
• 3+ years of experience in ServiceNow IRM design and implementations.
• ServiceNow Certified Application Developer (CAD) is a plus.

Responsibilities

• Design, develop, and implement ServiceNow IRM solutions.
• Provide expert consultation on best practices for ServiceNow IRM.
• Conduct assessments of ServiceNow enhancements.

Skills

ServiceNow platform understanding

Analytical skills

Problem-solving skills

Communication skills

Bilingual (French and English)

Education

University degree in related discipline

Tools

ServiceNow IRM

Agile methodologies

Job description

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Location: Toronto

Other locations: Primary Location Only

Date: Aug 9, 2025

Requisition ID: 1566855

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

EY’s Financial Services Risk Management (FSRM) practice is an advisory unit that provides risk management support to banks, insurers and asset managers. Our team includes individuals who have industry, client and product knowledge as well as quantitative, regulatory, project management and technology professionals. Along with our team, you'll work togethe r to coordinate the delivery of risk management, regulatory and business performance services to a variety of clients, including commercial banks, investment banks, broker-dealers, asset managers, insurance and energy trading companies, and other organizations.

We are seeking a highly skilled and experienced ServiceNow IRM Senior Consultant/Manager with a comprehensive understanding of ServiceNow technology and a robust development background. The ideal candidate will have over 5 years of experience in designing and implementing ServiceNow solutions, with specialized expertise in Governance, Risk, and Compliance (GRC) areas. This role requires a strategic thinker with excellent communication skills, capable of collaborating with cross-functional teams to drive successful outcomes.

Your key responsibilities

• Design, develop, and implement ServiceNow IRM solutions for clients, ensuring alignment with business requirements and stakeholder objectives.
• Provide expert consultation on best practices for ServiceNow IRM ensuring adherence to industry standards and ServiceNow implementation best practices.
• Define and document the architecture of ServiceNow IRM implementations, overseeing their deployment and ensuring they meet stakeholder objectives.
• Develop and maintain architecture and solution designs that support stakeholder objectives, ensuring compliance with ServiceNow implementation best practices.
• Conduct assessments of the effort and complexity of ServiceNow enhancements via demands or projects, providing technical evaluations against the ServiceNow platform.
• Collaborate with business partners, architects, and other teams to identify and address complex technical and functional needs of systems.
• Establish and recommend changes in development standards, including design and coding standards, to enhance overall platform quality and maintainability.
• Provide technical guidance and mentorship in platform development and platform-wide solutions, ensuring robust, scalable, and maintainable implementations.
• Lead GRC processes and technology enablement initiatives, providing guidance and expertise to team members and stakeholders.
• Participate in RFPs/RFIs responses and proposals, including preparing project plans, expected project timelines, and resource allocation.
• Facilitate workshops and meetings with stakeholders, effectively communicating complex ideas and advocating for technology solutions.
• Work independently and efficiently under tight timelines, consistently delivering high-quality results by critical deadlines.
• Apply Agile and traditional SDLC delivery methodologies to manage project lifecycles, ensuring timely and successful project delivery.

Skills and attributes for success

• Demonstrate and apply a thorough understanding of ServiceNow platform
• Possess strong analytical and problem-solving skills
• Self-motivated and willing to ask probing questions to identify client opportunities
• Possess strong communication, presentation and technical writing skills to describe ideas, concepts and issues that involve interpretation, analysis and assessment of complex conceptual topics
• Willingness to travel on short notice to meet client needs

To qualify for the role, you must have

• University degree in finance, computer science, information systems, mathematics, engineering, or a related discipline.
• Minimum 5 years of experience working on the ServiceNow platform, with a focus on IRM.
• 3+ years of experience in ServiceNow IRM design, architecture, and implementations, with a solid understanding of the ServiceNow IRM model, plugins, and accelerators, as well as solution experience in ITSM, ITOM, and integrations.
• Strong knowledge of ServiceNow platform components, including custom business rules, client scripts, script includes, UI policies, Flow Designer, UI builder, Scripted REST APIs, ACLs, and integrations.
• Proven ability to manage multiple tasks and deadlines simultaneously while maintaining high-quality standards.
• Prior consulting experience is a plus, along with familiarity with Agile and traditional SDLC methodologies.
• Bilingual skills in French and English are a strong asset.
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Risk and Compliance

Ideally, you’ll also have

• Self-starting attitude, an ability to think outside the box and thrive on new challenges
• Strong technical background in ServiceNow and a deep understanding of risk management frameworks.
• Ability to navigate complex environments and drive strategic initiatives that enhance organizational risk management capabilities.

What we look for

If you’re a problem solver with a talent for addressing complex client problems, we’re interested in you. You’ll need to be great at solutioning, ready to listen and confident in challenging the status quo. If you have a genuine passion for helping businesses address their most pressing problems, this role is for you.

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offeracompetitivecompensationpackage where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

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