ServiceNow Business Process Consultant

Alldus; Montreal; Remote; CAD 70,000 - 100,000; Part time

Job summary

A consulting firm is seeking a mid-senior level ServiceNow Business Process Consultant for a fully remote role. You will collaborate with stakeholders to gather requirements, document processes, and lead UAT efforts. Ideal candidates have hands-on experience with ServiceNow and strong communication skills. This position is contract-based, focusing on engineering and IT functions.

Qualifications

• Minimum of 3 years of experience with ServiceNow implementations.
• Proven experience in writing process documentation and functional specifications.
• Strong analytical and problem-solving skills.

Responsibilities

• Work closely with business stakeholders to gather requirements.
• Lead system validation and user acceptance testing efforts.
• Prepare detailed documentation and validate functionalities.

Skills

ServiceNow expertise

Functional Lifecycle Testing

Document writing

Communication skills

Requirements analysis

UAT leader

Job description

Overview

I am currently seeking a ServiceNow Business Process Consultant. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.

Fully Remote

Responsibilities

• Work with ServiceNow Technical Architects / Developers to explain the requirements and ensure development is according to specified functional requirements (Functional Lifecycle Testing)
• Hands on experience on writing the process documents, process flows and Functional Requirements Specification documents
• Asking probing questions to understand and clarify requirements
• Feasibility analysis of customer requirements
• Confirm whether the requirements will result into Configurations or Customizations
• Suggesting on Best Practices related to Configurations or Customizations
• Suggesting best suited / alternate ways for achieving required functionality
• Prepare detailed documentation on functional specifications and review / finalize same after review
• Validate / Test the functionalities during / or after completion of development
• Maintain an interface with business users and other key stakeholders and keep them synchronized with progression
• Lead system validation and UAT efforts with client
• Communications that clearly articulate solutions and the ability to perform demonstrations in front of customer

Seniority

Mid-Senior level

Employment Type

Contract

Job Function

Engineering and Information Technology

Industries

Staffing and Recruiting