ServiceNow Business Analyst

emergiTEL Inc.; Vancouver; On-site; CAD 80,000 - 100,000; Part time

Job summary

A consulting firm is seeking a skilled ServiceNow Business Analyst for a contract role in Vancouver. The ideal candidate will bridge business and technology, ensuring clear, actionable requirements are defined and delivered. Responsibilities include managing requirements, supporting User Acceptance Testing, and collaborating with cross-functional teams. Proven experience with ServiceNow or ITSM platforms is required, along with strong communication and process mapping skills. This role offers an opportunity to contribute to enterprise technology initiatives.

Qualifications

• Proven experience as a Business Analyst, ideally with ServiceNow or ITSM platforms.
• Ability to manage multiple initiatives in a fast-paced environment.
• Strong skills in documenting business requirements and specifications.

Responsibilities

• Build strong relationships with business stakeholders.
• Elicit and manage business, user, and system requirements.
• Support and lead User Acceptance Testing (UAT).

Skills

Strong verbal and written communication skills

Process mapping and workflow design

Facilitation and presentation skills

Tools

ServiceNow

Job description

We are seeking a skilled ServiceNow Business Analyst for a contract consulting engagement supporting enterprise technology and service management initiatives. This role is ideal for a consultant who thrives at the intersection of business and technology and enjoys partnering with stakeholders to translate business needs into clear, actionable requirements.

You will play a key role in driving alignment across business and technology teams, ensuring solutions are well-defined, user-focused, and delivered with quality.

What You Will Be Doing:

• Build strong relationships with business stakeholders to understand objectives, challenges, and operating models
• Elicit, analyze, and manage business, user, and system requirements, translating them into clear user stories and functional documentation
• Act as a bridge between business and technology teams, ensuring alignment on functional and non-functional requirements (e.g., quality, scalability, integrations, constraints)
• Create and maintain functional requirements, user stories, use cases, process flows, and supporting artifacts to meet delivery needs
• Support and/or lead User Acceptance Testing (UAT), including test planning, smoke testing, validation of test cases, and securing business sign-off for deployments
• Collaborate with cross-functional teams including IT, PMO, vendors, and delivery partners throughout the application development lifecycle
• Contribute to continuous improvement initiatives by adopting and promoting ServiceNow best practices, tools, and platform capabilities
• Support knowledge transfer, documentation, and training materials as required

Your Qualifications:

• Proven experience as a Business Analyst, ideally within ServiceNow or other IT Service Management (ITSM) platforms
• Strong verbal and written communication skills, with the ability to engage and influence diverse stakeholders
• Ability to manage multiple initiatives simultaneously in a fast-paced, deadline-driven environment
• Strong process mapping, workflow design, and diagramming capabilities
• Hands-on experience documenting business requirements, functional specifications, test scenarios/scripts, and business processes
• Excellent facilitation, interview, workshop, and presentation skills
• Working knowledge of ServiceNow or service management technologies
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are considered an asset
• Experience creating and delivering training or enablement materials is a plus
• Solid understanding of project delivery and software development methodologies