Service Writer - Peterbilt

Brandt Group of Companies; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading service provider in Ottawa is looking for a Service Writer to assist in maintaining accurate reports and records. Responsibilities include handling customer inquiries, opening work orders, and managing the service library. The ideal candidate should be organized and detail-oriented, ensuring smooth service operations. This position offers a vital role in supporting the Service Department's activities.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open work orders and maintain control until closed and invoiced.
• Maintain the service library with current information.

Job description

We are currently seeking a Service Writer for our Ottawa Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up