Service Writer - Peterbilt

Brandt Group of Companies; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional service company in Sudbury is seeking a Service Writer to assist the service manager. Responsibilities include managing customer inquiries, opening and closing work orders, maintaining service records, and processing warranty claims. Ideal candidates should have strong organizational skills and a customer-oriented attitude. This role is essential for ensuring smooth operations within the Service Department and may involve preparing reports on technician efficiency.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed and maintain control until closed.
• Maintain the service library with current information.
• Manage Service Department filing and records.
• Update customer profiles using work order information.
• Maintain accessories and supplies and prepare replacement orders.
• Prepare Service Technician efficiency reports.
• Process warranty and product improvement claims.

Job description

We are currently seeking a Service Writer for our Sudbury Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on‑time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (for example, files bulletins, manuals, multi‑media, etc.) under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow‑up.