Service Writer

Bayview Trucks - Saint John; Saint John; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local automotive dealership is seeking a confident and customer-focused Service Writer to join their team in Saint John, New Brunswick. The ideal candidate will have a minimum of 3 years in an automotive or truck dealership role, alongside strong customer service skills. Responsibilities include managing repair orders, confirming warranty eligibility, and maintaining clear communication with customers throughout the repair process. This full-time position offers a competitive salary and a comprehensive benefits package.

Benefits

Competitive Salary

Extended Health Care

Dental Care (Basic + Major)

Disability insurance

Life insurance

RRSP Match

Store discount

Vision care

Safety Footwear Reimbursement

Wellness Reimbursement

Qualifications

• Minimum of 3 years Automotive / Truck dealership experience.
• 2 years of service advisor experience required.
• 2 years of Customer Service experience required.

Responsibilities

• Greet and welcome customers.
• Open repair orders with accurate information.
• Verify open warranty recalls for the customer.
• Confirm warranty eligibility and process claims.
• Maintain communication with customers throughout the repair process.
• Calculate and post charges accurately.

Skills

Strong computer skills with MS Excel & Word

Excellent Customer Service Skills

Ability to prioritize in a fast-paced environment

Tools

KARMAK

Job description

Reporting to the Service Manager, the Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department.

• Greet and WELCOME customers.
• Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process, including the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized work space and adhere to all company policies and procedures.
• Other administrative duties as assigned by the Service Manager or Foreman.

Job Types: Full-time, Permanent

Required Experience / skill set

• Strong computer skills with an emphasis on Windows based programs and MS Excel & Word. Experience with KARMAK is an Asset
• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment

Benefits:

• Competitive Salary
• Extended Health Care
• Dental Care (Basic + Major)
• Disability insurance
• Life insurance
• RRSP Match
• Store discount
• Vision care
• Safety Footwear Reimbursement
• Wellness Reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• service advisor: 2 years (required)
• Customer Service: 2 years (required)