Service Writer

Brandt Group of Companies; Cambridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A construction and forestry company in Cambridge is seeking a Service Writer. The role involves handling customer inquiries, managing service work orders, maintaining service records, and updating customer profiles. Ideal candidates will have strong organizational skills and attention to detail. This position supports service operations for internal and external customers.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman.
• Maintains the service library with current information.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims.

Job description

Brandt is currently seeking a Service Writer for our Construction & Forestry Cambridge location.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi‑media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow‑up