Service Technician

Cascadia Windows & Doors; City of Langley; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading window and door manufacturer in Metro Vancouver seeks a Technical Customer Service Representative for a hybrid role. Responsibilities include servicing high-performance windows and doors, adjusting hardware on-site, and documenting repairs. Ideal candidates will have at least 3 years of relevant installation experience, strong interpersonal skills, and a valid driver's license. The offered salary ranges from $30 to $38 per hour, with comprehensive benefits.

Benefits

Competitive salary and benefits

Continuous training

100% Company-paid extended benefits after 3 months

RRSP program after 2 years

Qualifications

• 3 years of window and door installation/glazier experience.
• Valid Driver’s License.
• Knowledge of European Tilt & Turn hardware is an asset.

Responsibilities

• Adjust window and door hardware on-site.
• Replace damaged or defective insulated glass units.
• Document repair and service work.

Skills

Construction experience

Installation practices for windows & doors

Excellent interpersonal communication skills

Excellent documentation skills

Positive attitude

Job description

Overview

Cascadia Windows & Doors is an innovative manufacturer, creating beautiful architectural fiberglass windows and doors, as well as the Cascadia Clip® cladding attachment system. Cascadia is looking for a Technical Customer Service Representative to support sales, project management and client service needs.

Job Description

Service Technician – Hybrid Role.

The Service Technician is responsible for servicing and adjusting Cascadia’s high-performance windows and doors throughout Western Canada and the Pacific Northwest. This is a hybrid position that requires flexibility to work both in the shop and alongside the service team.

Responsibilities

• Adjust window and door hardware on-site.
• Replace damaged or defective insulated glass units.
• Repair and touch-up paint on window and door frames.
• Document repair and service work.
• Provide Cascadia’s technical team with feedback from installers and contractors.
• Travel to project sites as required.
• General labour, as required.

Qualifications

• Construction experience and knowledge of installation practices for windows & doors.
• 3 years of window and door installation/glazier experience.
• Knowledge of European Tilt & Turn hardware is an asset.
• Valid Driver’s License.
• Excellent interpersonal communication skills and ability to deal with clients, homeowners, and contractors.
• Excellent documentation skills and attention to detail.
• Honest, reliable, professional, and a problem solver.
• Positive attitude and the ability to take direction.
• Self-motivated and pride in workmanship.

What We Offer

• An opportunity to make your mark in a well-established but growing company that is focused on helping the construction industry achieve higher-performing buildings.
• Competitive salary and benefits program.
• Continuous training and opportunities to learn with a knowledge-based company at the forefront of the green building movement.
• 100% Company-paid extended benefits package after 3 months.
• RRSP program after 2 years.
• Salary: $30.00-$38.00/hour - depending on experience.
• Shift: Monday-Friday, full-time.

The role is based at the head office in Langley, BC, and works Monday-Friday. Once training is complete, the work schedule and location (in-office / hybrid) will be coordinated with the successful applicant.