Field Service Technician (Saskatoon)

Konica Minolta Business Solutions U.S.A., Inc.; Saskatoon; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Service Technician to maintain and repair Multi-Functional Products while ensuring customer satisfaction. The ideal candidate will have a background in electronics repair and possess strong communication skills. This role involves travel within Canada and the US and requires relevant certifications. Join a dynamic team at this equal opportunity employer.

Qualifications

• 0-2 years technical/repair experience in electronics or software equipment.
• Basic awareness of common solutions and network concepts.
• Must provide valid travel documents and possess a driver's license.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues.
• Perform on-site service of MFPs and maintain relationships.
• Achieve KPI targets and learn new technologies.

Skills

Technical/repair of electronics

Knowledge of basic Microsoft OS printing

Good verbal and written communication

Self-motivated

Education

High School or equivalent

CompTIA A+ Certification

CompTIA Net+ Certification

CompTIA CDIA+ Certification

Job description

Overview

We’re looking for a Service Technician to join our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

As a Service Technician, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues
• Perform on-site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break-fix and customer support
• Understands territory parts budget and inventory control
• Must follow the policies and procedures set forth by KMBS
• Perform other relevant duties as assigned by management

Qualifications

• 0-2 years technical/repair of electronics or software equipment
• Knowledge of basic Microsoft OS printing and common network concepts
• Basic awareness of common solutions
• Low to mid end office systems certifications
• Basic Color theory
• Good verbal and written
• Operates independently, requires assistance from time to time
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
• Travelling within Canada and the US is a requirement
• Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
• Standby and afterhours work may be required
• Training may require afterhours travel and stay overs including weekends
• Perform other relevant duties as assigned by management
• Required to achieve Associate Level Certification
• Travel within assigned territory, some out of territory work
• High School or equivalent
• CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

KM

About Konica Minolta

Konica Minolta is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, gender identity, disability, or any other characteristic protected by applicable law.

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d\'opportunité égale.