Service Technician

Key Food Equipment Services LTD.; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading service provider in the food industry is looking for a Service Technician to service commercial kitchen appliances in Kelowna. Ideal candidates will have experience with commercial cooking equipment and strong mechanical and electrical skills. The role includes customer service responsibilities and may involve travel. Training and development opportunities are available, alongside competitive compensation including a company vehicle and benefits.

Benefits

Comprehensive group benefits

Company vehicle

Training and development

24/7 support resources

Qualifications

• Experience as a hot-side equipment Service Technician or similar.
• Valid driver's license with a relatively clean driving record.
• Willingness to learn through training.

Responsibilities

• Service commercial cooking equipment and various appliances.
• Provide exceptional customer service and support.
• Participate in the on-call rotation and overtime as needed.

Skills

Commercial equipment servicing

Customer service

Mechanical aptitude

Electrical aptitude

Education

Education in appliance service

Gasfitter certification

Tools

Specialty tools

Job description

Overview

Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence, and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

Role

Service Technician - Commercial Kitchen Appliances

$25 to $45 per hour

What you will do

If you have experience as a hot-side equipment Service Technician or similar work experience, this may be the right fit for you. You will be servicing commercial cooking equipment, commercial gas, steam, and electric food equipment such as coffee machines, toasters, slicers, ranges, fryers, steamers, and combi-ovens. If you are not currently qualified, we will support your future training and educational goals. Your role will use your industry knowledge to service complex equipment; while providing exceptional customer service to our customers - you get to be the HERO every day!

What you bring

• Education in appliance service, or a related field is preferred
• Gasfitter certification preferred or willing to learn during training
• Experience diagnosing and trouble-shooting commercial food equipment
• Strong mechanical and electrical aptitude
• Valid driver's license with a relatively clean driving record
• Excellent customer service and communication skills, accountable and self-driven
• Must be available to work overtime and participate in the on-call rotation
• Able to occasionally travel to work at other locations as needed, or travel for training purposes

Why work for us?

• Industry-leading compensation
  • Our hiring range is broad to reflect the skillset of each technician
• Each day brings new challenges and endless learning opportunities
• Comprehensive group benefits and retirement savings program
  • Extended health, dental, STD and LTD
  • All technicians receive a company vehicle, specialty tools and uniforms
• Training and Development Opportunities
  • Industry-leading OEM manufacturer training for our technicians to keep up to date with industry knowledge
  • In-house and on-the-job training provided on a variety of kitchen equipment
  • We continue to invest in developing our team members, and pay for gas schooling or refrigeration apprenticeship
• 24/7 Resources and Support
  • You will be supported by parts experts, technical service support specialists, dispatchers, customer service representatives and field service leaders
• Superior Scheduling
  • Our operation is year-round with no seasonal downtime
• Industry leaders in Canada
  • You will be part of a growing, stable organization, that is the industry leader in Canada

Our recruitment process

• After completing your application through our career website or a job board, you will receive an email from Key, letting you know that we received your application.
• Any emails you receive will come from one of these domains: @hfsgc.ca; @keyfood.ca; @partstown.ca; @applicantemail.com.
• If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.
• Once the telephone interview is completed, if you are advanced to the next step you will have an in-person interview with one of our hiring managers.
• Due to the high volume of interest, we regret that we are unable to respond to all applications.

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally.

Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.

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