Service Supervisor

Tesla; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading electric vehicle company is seeking a Service Shop Supervisor to manage our service shop floor teams in Metro Vancouver. In this role, you will lead and develop a team of technicians, ensuring they provide exceptional service and maintain operational efficiency. Responsibilities include leading team activities, managing schedules, and developing training programs. Candidates should have a bachelor's degree or equivalent experience and possess strong communication and leadership skills. A valid driver's license is required.

Qualifications

• Bachelor's Degree or equivalent experience.
• Prior leadership experience (1-3 years) in a service-focused industry preferred.
• Excellent communication, time-management, and problem-solving skills.

Responsibilities

• Lead, coach, and develop a highly engaged team of technicians.
• Maintain appropriate shop records and inventories.
• Ensure compliance with safety regulations and program.

Skills

Leadership

Communication

Time Management

Problem Solving

Interpersonal Skills

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office Suite

Job description

What To Expect

Tesla's Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.

What You'll Do

• Lead, coach, and develop a highly engaged team of technicians to achieve service output goals
• Maintain appropriate shop records and inventories and manage smooth workflow in the service center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team
• Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
• Monitor to ensure that all employees comply with safety regulations and the service center's safety program
• Work with employees to manage schedules and resolve technical and personnel problems
• Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements

What You'll Bring

• Bachelor's Degree, or equivalent experience
• Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required
• Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
• Excellent interpersonal and communication skills
• Able to work a flexible schedule, including weekday and weekend overtime
• Proficient with Microsoft Office Suite
• Valid driver’s license required