Service Professional

TELUS; Salmon Arm; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider in Salmon Arm seeks a Service Professional to join their team. In this role, you will be the face and voice of the company in customers' homes, delivering exceptional service and installation for internet, security, and other services. Your responsibilities include driving sales growth, maintaining customer relationships, and educating clients on products. The ideal candidate is passionate about sales, possesses technical skills, and thrives in a dynamic work environment. This position offers an hourly wage of $27.70 plus commissions and benefits.

Benefits

Employee share purchase plans

Service discounts

Health and dental benefits

Qualifications

• Passionate about sales with proven ability to exceed targets through technical expertise.
• Driven by solutions-based selling and enjoys recommending products and services.
• Normal colour vision required to work with colour-coded wiring.

Responsibilities

• Meet with customers to install, maintain, and support a range of services.
• Educate customers on new and existing products in their homes.
• Drive future growth by highlighting sales opportunities.

Skills

Technical aptitude

Consultative selling

Problem-solving skills

Customer relationship building

Education

Completed a minimum of Grade 11 Math

Job description

Overview

Join our team. Get ready to be blown away! Our high-performing Customer Solutions Delivery team at TELUS is revolutionizing the future by connecting homes and businesses across Canada to our TELUS PureFibre™ network while driving revenue growth. We are looking for sales champions with technical expertise who thrive on exceeding targets and delivering exceptional service installations. Our mission is to maximize customer value where customers can truly thrive, and we’re doing it together with our amazing colleagues across TELUS.

Here’s the impact you’ll make and what we’ll accomplish together. You will be our frontline sales champion and technical expert in the community, serving as a trusted advisor in our customers’ homes. With your exceptional customer service and sales skills, you will help our customers fully experience the benefits of our growing suite of products and services. You’ll share our passion for leveraging our superior networks and the strength of our team to deliver unmatched value and innovative solutions to our customers’ homes, all while growing our business and customer satisfaction.

Here’s how: as a Service Professional, you’ll be the face and voice of TELUS for our customers. You’ll meet with them in their homes, installing, maintaining, and supporting a range of services, including security, internet, home automation, TV, and home phone. You will set your customers up with services, provide on-site support, and drive future growth for TELUS by highlighting sales opportunities designed to help our customers get the most out of their TELUS experience. With your exceptional customer service skills, you’ll educate our customers face-to-face on both new and existing products in their homes, while increasing our sales and customer satisfaction.

Are YOU someone who?

• Combines technical aptitude with sales passion and gets energized by exceeding targets
• Loves solving technical challenges while identifying opportunities to grow customer value
• Thrives on building customer relationships through expert service delivery and consultative selling

We need passionate and enthusiastic people who will provide exceptional service experiences while driving revenue growth at TELUS.

What’s in it for YOU?

We know that our success is tied to the people we hire, which is why the rewards of starting your career with TELUS include an hourly wage of $27.70 plus sales commissions, annual bonuses and regular increases. This hourly wage includes a base wage of $25.70 with an additional $2/hour for the recognized skill of Aerial Outside Plant Climbing (telephone pole climbing). This is based on acquiring this skill recognized by the company and performing work related to this skill. We provide extensive training to ensure your success in this role. We also offer employee share purchase plans, service discounts and additional health and dental benefits. You will have the chance to create a long-term career with a leading-edge team that strongly believes in our social purpose and giving back to the communities in which we work, live and serve.

Finally, a career you’ll love with a company you can grow with.

Qualifications

You’re our missing piece of the puzzle!

• You are passionate about sales with proven ability to exceed targets through technical expertise
• You excel at consultative selling and can turn service calls into sales opportunities
• You are driven by solutions-based selling and enjoy recommending products and services that will make your customers’ lives easier
• You have natural technical aptitude and passion for technology, with proficient knowledge of consumer electronics
• You thrive on objection handling and excel at building trust through technical competence
• You can work collaboratively in team environments while operating independently with minimal supervision
• You have strong problem-solving skills and maintain high performance under time constraints
• You have normal colour vision which is required to work with colour-coded wiring
• You can handle physically demanding workload including standing, lifting, climbing ladders, bending, crawling in confined spaces, and working in various indoor/outdoor environments
• You are flexible and able to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs and customer availability, with the possibility of working out-of-town assignments
• You’re fluent in English with a clear, genuine and persuasive communication style; additional languages are considered beneficial
• Your written and oral communication skills are professional
• You enjoy continuous learning and have the ability to learn formally and informally in a dynamic environment
• Can meet applicable testing requirements

Requirements

• Proven customer service and sales experience
• Clean and valid full Class 5 Driver’s License or other provincial equivalents; a driver’s abstract will be needed
• Completed a minimum of Grade 11 Math; transcripts and/or diplomas may be requested

Great to have

• Any previous experience and/or education in telecommunications or security would be an asset