Service Planning Officer

Government of Western Australia; Southwestern Ontario; On-site; CAD 103,000 - 114,000; Full time

Job summary

A governmental transportation authority is seeking a committed Service Planning Officer for Transperth Train Operations to develop train service schedules. The role involves managing complex scheduling tasks, preparing operational reports, and training staff. Candidates should have strong scheduling experience and analytical skills, along with proficiency in Microsoft Office. This permanent full-time position offers growth opportunities and a supportive team environment.

Benefits

Health and wellbeing programmes

Opportunities for personal development

Access to onsite gym

Subsidised corporate apparel

Qualifications

• Significant scheduling and resource planning experience within an operational environment.
• Ability to manage and support projects related to scheduling.
• Highly developed analytical skills to interpret policies and procedures.

Responsibilities

• Develop train service schedules for daily operations.
• Utilise scheduling software to produce train running information.
• Prepare daily operational reports and liaise with stakeholders.

Skills

Scheduling and rostering experience

Project management

Analytical skills

Communication skills

IT proficiency

Tools

Microsoft Office

Job description

Service Planning Officer – Transperth Train Operations

Division: Transperth Train Operations | Position No: 32253 | Closing Date: 2025‑12‑29 5:00 PM | Location: Perth | Job Type: Permanent – Full Time | Salary: Level 5, SOA, $112,595 – $123,930 pa plus 12 % superannuation

About the Role

The Public Transport Authority (PTA) is seeking a committed and motivated Service Planning Officer to join the Transperth Train Operations team. Reporting to the Service Planning Manager and based at our Perth Station office, this role is responsible for the development of train service schedules for daily operations.

Key Responsibilities

• Utilise contemporary scheduling software to produce train running information, crew schedules and rosters, ensuring compliance with PTA business needs, track closures and special events.
• Publish train schedules and rosters in line with PTA policies, operational requirements and approved contractual obligations.
• Prepare and distribute Special Train Notices and daily operational reports, liaising with relevant stakeholders to ensure accuracy and timeliness.
• Provide training and mentoring to planning staff on scheduling and rostering systems, including data entry, processing and reporting functions.
• Analyse passenger utilisation and operational performance data to recommend service improvements and support continuous improvement initiatives.

About You

• Significant scheduling, rostering and / or resource planning experience within a complex operational environment.
• The ability to manage, oversee and / or support projects in relation to scheduling and rostering.
• Highly developed analytical and problem‑solving skills, with the ability to interpret policies and procedures, provide accurate advice, and ensure requirements are applied effectively.
• Strong communication skills with the ability to liaise and provide advice to a diverse range of stakeholders.
• Strong IT proficiency in computer systems, with demonstrated experience in Microsoft Office and data analysis.

You Can Expect

• Opportunities to grow through personal development and career pathways
• Health and wellbeing programmes including access to a free 24/7 onsite gym
• Subsidised corporate apparel and spectacles
• Supportive team environment
• Opportunity to join our social club offering savings and benefits all year round

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

How to Apply

Applicants are requested to provide the following:

• A comprehensive CV with two work‑related referees.
• A written application (no longer than 2 pages) addressing the criteria below:
• Outline your relevant experience in scheduling within a logistical or operational context.
• Describe a time you took the initiative to research or analyse data to solve a problem. How did this lead to a positive outcome?
• Provide an example where you provided advice, guidance or training to internal and external stakeholders to improve knowledge, performance and / or capability. What was the situation, what actions did you take, and what was the outcome?

Applicants are requested to apply online using the ‘Apply for Job’ button at the top / bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Applicants will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance if recommended. Suitable applicants will also need to undertake a drug and alcohol screen prior to commencement.