Service Operations Manager

Finning; Red Deer; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading construction and energy services company is seeking a Manager of Service Operations in Red Deer. This permanent, full-time position involves overseeing service scheduling, customer interactions, and field operations, ensuring high-quality rebuilds and maintenance. The ideal candidate will have experience with Caterpillar equipment, strong leadership skills, and a commitment to safety and operational excellence. Benefits include flexible options, pension contributions, and paid vacation based on seniority.

Benefits

Flexible option plan benefits

Matching pension contributions

Employee Share Purchase Plan

Paid vacation based on seniority

Qualifications

• Experience with Caterpillar equipment and engines.
• Demonstrated leadership in service operations.
• Strong business acumen including budgeting and financial planning.

Responsibilities

• Lead safety initiatives and ensure compliance with standards.
• Provide daily leadership for service staff including performance management.
• Manage Service Work in Progress to ensure operational efficiency.
• Build relationships with unionized employees.

Skills

Leadership

Problem-solving

Communication

Customer relationship management

Education

Journeyperson Heavy Equipment Technician certification (Red Seal)

Job description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview: Finning is seeking a results-driven and safety-focused Manager, Service Operations to lead our Red Deer Construction Industry and Power & Energy shop and field service team. In this key leadership role, you’ll oversee customer interactions, service scheduling, and shop/field operations to ensure timely, high-quality P&E rebuilds, service and maintenance. You’ll be accountable for the full-service lifecycle—from resource planning to work order closure—while fostering a culture of safety, performance, and continuous improvement.

Job Description:

• Champion a healthy and safe work environment by leading safety initiatives and ensuring compliance with all standards and procedures.
• Provide day-to-day leadership for service staff, including recruitment, onboarding, coaching, and performance management.
• Review service results daily, weekly, and monthly, and manage Service Work in Progress (SWIP) to ensure operational efficiency.
• Ensure employees are properly trained and consistently follow safe work procedures.
• Build and maintain strong relationships with unionized employees and support a positive labor environment.
• Ensure timely closure and invoicing of work orders to maintain financial accuracy.
• Interpret and act on KPIs related to branch profitability and service performance.
• Represent Finning professionally in all customer and internal interactions.

Qualifications:

• Previous experience working with Caterpillar equipment and engines.
• Journeyperson Heavy Equipment Technician certification (Red Seal) is an asset.
• Demonstrated leadership and supervisory skills in a service operations environment.
• Strong decision-making and problem-solving abilities.
• Excellent communication skills to engage, motivate, and lead teams.
• Proven customer relationship management skills.
• Solid understanding of CAT and non-CAT warranties, product health, and service structures.
• Knowledge of the National Safety Code (NSC) and OH&S requirements.
• Familiarity with collective agreements and performance management processes.
• Strong business acumen with experience in budgeting, forecasting, and financial planning.

Note:

• This position is based out of our D30 Red Deer location.
• Permanent, full-time role.
• Monday – Friday, 5x2 shift.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.