Service Manager

Tesla; Kelowna; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading electric vehicle manufacturer is seeking a Service Manager in Kelowna to lead the service operation, ensuring exceptional customer experiences and team development. Ideal candidates have a Bachelor’s degree or equivalent experience, along with prior leadership in service-focused sectors. Responsibilities include exceeding customer expectations, leading team growth, and advocating for quality and efficiency. The position requires strong organizational and mentoring skills, fostering a culture of excellence in line with the company's mission.

Qualifications

• Prior leadership experience in a service-focused industry.
• Experience leading teams and managing diverse roles.
• Strong experience leading customer-facing teams.

Responsibilities

• Exceed customer expectations and improve service standards.
• Lead team growth and development with regular feedback.
• Champion safety, efficiency, and quality in operations.
• Achieve specific goals in productivity and cost management.
• Embrace change and exhibit strong time management skills.
• Advocate for customers and demonstrate passion for the mission.

Skills

Leadership

Customer service

Organizational skills

Mentoring

Analytical thinking

Education

Bachelor’s Degree or equivalent experience

Job description

What to Expect

At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world’s transition to sustainable energy.

Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.

What You'll Do

• Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
• Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
• Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
• Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
• Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
• Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers

What You'll Bring

• Bachelor’s Degree or equivalent experience
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams and managing a diverse group of roles and responsibilities
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience running complex processes using Lean or other techniques
• Valid driver’s license required