Service Manager

Labrie Environmental Group; Barrie; On-site; CAD 80,000 - 100,000; Full time

Job summary

A waste management solutions provider in Barrie, Ontario is seeking a Service Manager to oversee technical services and customer support. The ideal candidate will have a bachelor's degree in Business or Mechanical Engineering and 8+ years of experience in service management in heavy equipment. Responsibilities include leading customer support, analyzing service performance data, and ensuring exceptional customer satisfaction. This role offers opportunities for professional growth and a focus on teamwork and communication.

Benefits

Health insurance

Dental insurance

Referral program

Opportunities for advancement

Qualifications

• 8+ years of service/customer support management experience in heavy equipment.
• Solid knowledge of hydraulic, electrical, and pneumatic systems.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Lead and manage customer support activities.
• Build relationships with customers and distributors.
• Oversee warranty programs and service documentation.
• Analyze service performance data.
• Manage, coach, and evaluate service teams.

Skills

Customer-focused mindset

Leadership

Problem-solving

Time management

Education

Bachelor’s degree in Business or Mechanical Engineering

Job description

The Labrie Group is one of North America's three largest manufacturers of waste management equipment.

Labrie Group Solution is our new service office

Join our proud team!

Service Manager

JOB OVERVIEW

The Service Manager leads all technical service and customer support activities for Labrie Environmental Group products, ensuring exceptional customer satisfaction. This role oversees service operations, warranty programs, technical support, and national accounts while collaborating closely with internal teams (engineering, manufacturing, sales) to drive continuous improvement in service quality, processes, and products.

• Lead and manage customer support (field service, call center, service center)
• Build strong relationships with customers, distributors, and national accounts
• Oversee warranty programs, service documentation, and technical publications
• Analyze service performance data and implement improvements
• Manage, coach, and evaluate technical and support teams
• Provide technical expertise across departments
• Contribute to strategic and financial planning
• Travel regularly to customer sites

PROFILE

• Bachelor’s degree in Business, Mechanical Engineering, or related field (MBA an asset)
• 8+ years of service/customer support management experience in heavy equipment
• Strong leadership, communication, and problem-solving skills
• Solid knowledge of hydraulic, electrical, and pneumatic systems
• Ability to manage multiple priorities in a customer-focused environment

PERSONNALITY

• Customer-focused mindset
• Strong attention to detail and accuracy
• Problem-solving and follow-through
• Professional communication and teamwork
• Time management and organizational skills

LABRIE PROFILE

• Referral program
• Health insurance
• Dental insurance
• Emphasis on health and safety in the workplace
• Clean and healthy work environment
• Opportunities for additional training
• Opportunities for advancement
• Recognition programs
• Company events!

Come and put your expertise to work on our sturdy, high-quality trucks, helping local municipalities become cleaner and greener!

Hiring Excellence!