Service Coordinator

Siemens Mobility; Oakville; Hybrid; CAD 45,000 - 63,000; Full time

Job summary

A leading technology company in Canada is seeking a Service Coordinator for a hybrid position. This role involves managing customer service requests and billing coordination to enhance customer satisfaction. Ideal candidates will have strong communication skills, the ability to prioritize tasks, and experience in a fast-paced environment. The position offers a salary range of $45,000 – $63,000 CAD, based on experience.

Benefits

Flexible work environment

Profit sharing

Career advancement opportunities

Employee perks and discounts

Qualifications

• Understand client needs and respond effectively.
• Ability to work independently with minimal supervision.
• Ease of working in a fast-paced environment.

Responsibilities

• Respond to customer calls and schedule technicians.
• Manage billing of services and ensure accuracy.
• Follow up with customers to ensure satisfaction.

Skills

Strong verbal and written communication skills

Time management ability

Problem-solving skills

Bilingualism English/French

Collaboration skills

Tools

SAP

Job description

Service Coordinator (Hybrid) - 1 year Contract

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work-life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2025 and Canada’s Top Employers for Young People 2025.

What will you do?

We have an opening for a Service Coordinator to join our team. Your ability to work in a fast paced environment, will add to your successful in this role!

What will you do?

Your primary focus will be in Service Coordination, with involvement in Billing Coordination.

Service Coordination: focus is to respond to calls from customers, to understand their needs and to respond appropriately. You will dispatch building automation technicians to on-call services and planned maintenance visits to guarantee customer satisfaction and to optimize profitability of the division.

Billing Coordination: involvement is to manage the billing of on-call services by verifying all performed services are included and that all costs are received.

Responsibilities include:

Service Coordination:

• Provide support, information, prioritization and coordination of activities and resources
• Handle incoming customer service requests via the phone or email, resulting in a service work order to begin the scheduling and dispatching process.
• Schedule and dispatch activities and resources to execute Service Agreements and customer requests.
• Handle decisions regarding the scheduling and movement of resources and material. Schedules and dispatches resources to meet customer expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs.
• Proactively follow-up with customers after completion of services to ensure a high level of satisfaction with quality of work received.
• Arrange all necessary materials, documents, tools and equipment to complete tasks
• Monitor progress on jobs via feedback from Technicians on a regular basis and take action
• Ensure on a weekly basis that all the necessary information documentation files, works reports, timesheets etc. provided by the technician is recorded on SAP.
• Coordinate close daily general tasks, take service calls, dispatch a group of Technicians.
• Support the invoicing team and the technical team in communications with customers.
• Price Service calls and ensure all costs are included at that customer discounts are taken into account.
• Make sure work is fully completed and ready to invoice.
• Responsible for creating and mailing invoices including insurance certificates and statutory declarations.
• Create billing in a precise and correct manner.
• Record the billing data in the computer software using SAP.
• Attend to queries and questions from the Collections Team.
• Responsible for improving the billing process of the organization by providing various recommendations and advice related to the processes and regulations of the billing department.

What will you need to succeed?

• Understand the client’s needs and respond to them effectively & efficiently
• Strong verbal and written communication skills
• Be organized: know how to prioritize tasks and complete them on time
• Ease of working in a fast-paced environment
• Ability to work independently, with minimal supervision
• Motivated and efficient under pressure; good problem-solving skills
• Sense of empathy; Team spirit; Collaboration skills
• Bilingualism English/French is an asset.
• The role requires interacting with English-speaking customers and suppliers across Canada and/or internationally;
• The role requires regular interactions with Siemens colleagues based outside of Quebec, nationally and internationally
• Field service dispatch experience
• SAP knowledge
• Time management ability and must be a true Team Player

Billing assets:

• Basic accounting skills

Salary is commensurate with experience, and ranges between $ 45 000 CAD - $ 63 000 CAD .

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility, and healthcare. The company’s purpose to is to create technology with purpose, transforming the everyday, for everyone, since 1912. By combining the real and the digital worlds, Siemens empowers its customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
In fiscal 2024, which ended September 30, 2024, Siemens Canada had revenues of approx. $2.2 billion CAD. The company has approximately 4,400 employees from coast to coast and 37 office and production facilities across Canada.

To learn more about Siemens Canada, visit our website atwww.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverseenvironment and is proud to be an equal opportunity employer. Upon request,Siemens Canada will provide reasonable accommodation for disabilities tosupport participation of candidates in all aspects of the recruitment process.All qualified applicants will receive consideration for employment.
By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, useand disclosure of such information for the purposes described in our PrivacyNotice available at www.siemens.ca .