Service Coordinator - HVAC - Vancouver

Daikin Applied; Vancouver; On-site; CAN 62,000 - 90,000; Full time

Job summary

Daikin Applied, the largest HVAC company globally, is seeking a Service Coordinator for its Vancouver District Service Office. This position involves scheduling and dispatching technicians, handling customer inquiries, and performing administrative functions to ensure smooth operations in a commercial HVAC service office in Vancouver. With a focus on growth and diversity, Daikin offers employees the opportunity to influence their careers and work in a supportive environment. Candidates should have a High School Diploma, relevant experience, and strong communication and organizational skills.

Benefits

Opportunities for career growth and impact

Supportive and diverse work environment

Qualifications

• 2+ years of related experience in Mechanical, Electrical, or Plumbing service field.
• Experience with Astea or other service tracking software is a plus.

Responsibilities

• Coordinate technician schedules for service work.
• Address customer inquiries and manage technical questions.
• Invoice and bill customers, maintain office AP/AR functions.
• Ensure timely close-out on all work orders.

Skills

Microsoft Office Suite

Strong written communication skills

Strong verbal communication skills

Strong organization skills

Problem-solving skills

Customer service skills

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Astea or similar service tracking software

Job description

Description

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a Service Coordinator for the Vancouver District Service Office. This role is responsible for customer service, coordination of technician schedules to fulfill service work, and administrative functions that support the efficient operation of a commercial HVAC service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: In office; Vancouver, BC

What you will do:

• Work with Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).
• Address customer inquiries and route questions of technical nature to the appropriate resource.
• Track time and attendance for Technicians.
• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Invoice and bill customers.
• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Coordinate warranty administration process.
• Order parts and tracks shipments.
• Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Maintain OSHA logs.
• Answer telephones and greets customers and maintains professional and courteous customer contact.
• Organize and coordinate inventory process.
• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
• Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
• Provide initial notification of Workers Compensation claims to insurance carrier.
• Maintains office equipment for service office.

What’s in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

Minimum Qualifications:

• High School Diploma or GED.
• 2+ years of related experience, in Mechanical, Electrical, Plumbing service field or comparable industry.
• Working knowledge of Microsoft Office Suite.
• Strong written and verbal communication skills.
• Strong organization, problem-solving, and customer service skills.

Preferred Qualifications:

• Bachelor's degree may be considered in lieu of work experience.
• Experience with Astea or any other service tracking software

The typical annual base salary for this position ranges from $62,000 - $90,000 CAN in Vancouver. The range displayed represents a pay range in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.