Service Coordinator

Metso Corporation; Prince George; On-site; CAD 60,000 - 90,000; Full time

Job summary

A global engineering company is seeking a Service Coordinator in Canada to manage repair jobs and ensure high-quality execution. This role involves end-to-end planning and scheduling, collaborating with vendors, and creating cost estimates. Ideal candidates possess strong technical document interpretation skills and experience in repairs coordination. Communication and planning proficiency are essential. The position is based on-site in Prince George, British Columbia, supporting a commitment to sustainability and customer satisfaction.

Benefits

Occupational healthcare

Generous benefits plan

Hybrid working possibilities

Extensive learning opportunities

Qualifications

• Proven experience in repairs coordination or related technical roles.
• Ability to read and interpret technical documents such as drawings and manuals.
• Strong written and verbal communication skills for reports and customer interactions.

Responsibilities

• Coordinate end-to-end repair and field service orders using Metso tools.
• Prepare and issue work packs with scope, task lists, and technical details.
• Collaborate with support teams to develop repair scopes and resolve technical queries.

Skills

Technical document interpretation

Strong communication skills

Repairs coordination experience

Planning and scheduling

Microsoft Office proficiency

Customer liaison skills

Familiarity with Metso systems

Tools

RMS

FSM

Job description

Introduction

We are seeking a Service Coordinator to join our Repairs & Field Services team. You will be responsible for end-to-end planning and coordination of repair jobs and orders, which involves preparing work packs, scheduling activities, and supporting proposals with repair scoping and cost estimations. Your role plays a crucial part in ensuring timely, high-quality repair execution and customer satisfaction, which will contribute to improved operational efficiency and profitability.

In this position, you will report to the Service Center Manager. This position is mainly located in Price George, British Columbia and is an on-site position.

Team you belong to

You will join a team of repair and field service specialists dedicated to delivering reliable repair solutions and exceptional customer support. We are currently working on repair execution projects, technical assessments, and cost estimation tasks. We work closely with internal and external stakeholders, such as workshops, vendors, engineering support teams, and customers. Our team culture is all about collaboration, accountability, and continuous improvement. The members in our team are located in various regions across North America.

What you’ll do

• Coordinate end-to-end repair and field service orders using Metso tools (RMS, FSM).
• Prepare and issue work packs with scope, task lists, drawings, and technical details for workshops and vendors.
• Collaborate with technical support and engineering teams to develop repair scopes and resolve technical queries.
• Create cost estimates and detailed scopes for proposals.
• Plan and schedule repair activities with internal teams and external vendors.
• Review jobs prior to dispatch, ensuring all documentation, inspections, and reports are complete.
• Prepare Manufacturer’s Data Records (MDRs) for each job.
• Communicate regularly with customers, providing status updates and escalating issues promptly.

Who you are

• Ability to read and interpret technical documents such as drawings, safety rules, and procedure manuals.
• Strong written and verbal communication skills for reports and customer interactions.
• Proven experience in repairs coordination or related technical roles.
• Skilled in planning, scheduling, and problem-solving.
• Proficient in Microsoft Office tools.
• Customer-focused with strong liaison skills.
• Nice-to-have: Familiarity with Metso systems (RMS, FSM) and repair engineering processes.

What’s in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there’s a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.