Service Coordinator

Saint Elizabeth; Remote; CAD 30,000 - 60,000; Full time

Job summary

A health care organization is looking for a Full-time Service Coordinator to work remotely in Kingston, Eastern Ontario. You will coordinate client care and manage scheduling for the health care team. Ideal candidates will possess excellent customer service skills, data entry proficiency, and the ability to manage multiple tasks efficiently. Experience in health care training is preferred. This role offers a starting salary of $20.00 per hour and flexible work arrangements.

Benefits

Competitive Total Rewards

Benefits and pension

Tuition support

Qualifications

• Must be available days, evenings and weekends.
• Intermediate data entry/keyboarding skills required.
• Experience using a PC database is necessary.
• Demonstrated ability to work independently and handle tight deadlines.
• Preference for French language skills.

Responsibilities

• Provide schedule planning support to health care team.
• Maintain an electronic client database.
• Respond to caller inquiries efficiently.
• Perform data entry of client and billing information.

Skills

Customer service skills

Data entry skills

Verbal communication skills

Problem-solving

Organizational skills

Adaptability

Education

Courses in medical administration or health care training

Tools

MS Word

MS Excel

Job description

We are hiring Full time Service Coordinators to work remotely in Kingston!

POSITION SUMMARY:

Working from our Service Delivery Centre based in Kingston, this position will be responsible for the efficient and effective coordination of client care.

Why Join SE Health?

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization

RESPONSIBILITIES:

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

REQUIREMENTS:

• Must be available days, evenings and weekends
• Intermediate data entry/keyboarding skills
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Related work experience and a familiarity with community health care services is preferred
• Preference for French language skills
• Basic computer skills in MS Word and MS Excel are preferred

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

COVID-19

To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose)

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The hiring pay rate is $20.00.