Service Centre Manager - Boucherville, QC (Gestionnaire, Centre de Service)

Brambles; Boucherville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global logistics company in Boucherville is seeking a production leader to ensure safety, drive continuous improvement, and manage plant operations. The ideal candidate will have 7-10 years of experience in manufacturing and a strong background in Lean manufacturing and safety. Competitive pay, benefits from day one, and a hybrid work model are offered.

Benefits

Competitive Pay & Annual Bonus Structure

Benefits Day 1!

Paid Time Off

RRSP with company match

Tuition reimbursement

Childcare assistance

Qualifications

• 7-10 years of manufacturing, warehouse, or distribution experience with proven management capacity.
• Experience in a manufacturing or supply chain management role.
• Practical experience in a FMCG environment is an asset.
• Project Management experience is essential.

Responsibilities

• Lead and be accountable for health and safety of all employees, ensuring compliance.
• Champion continuous improvement of safety performance.
• Oversee equipment reliability to ensure operational continuity.
• Drive the implementation of best practices for safety, quality, and cost control.
• Manage, lead, and develop plant staff, fostering accountability.

Skills

Lean manufacturing

Change management

Continuous improvement

Project management

Coaching

Data analysis

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description We're looking for a leader that is a safety-minded, progressive thinker that has experience managing a team in a fast-paced, high volume production environment with some automation. CHEP is upskilling our supply chain operations across the Canadian network and skills in lean manufacturing, Six Sigma, continuous improvement, operational efficiency, people development, change management and of course, safety. If you're a production leader that has a trail of success in those areas and passionate about empowering employees to perform at their very best, then here's an opportunity for you in Boucherville, QC!

Key Responsibilities May Include:

• Lead and be accountable for the health and safety of all employees, contractors, and visitors, ensuring strict adherence to corporate and legislative requirements.
• Champion the continuous improvement of safety performance, aligned with Brambles’ Zero Harm initiative, while ensuring compliance with environmental regulations.
• In collaboration with the maintenance team oversee equipment reliability across the site ensuring operational continuity and efficiency.
• Ensure full compliance with all task-specific responsibilities outlined in CHEP procedures, work instructions, and safety protocols, maintaining operational consistency.
• Drive the implementation of best practices and continuous improvement processes to optimize plant performance in areas such as safety, quality, and cost control.
• Maintain site security and ensure compliance with service center requirements, including managing storage, stock levels, and movement of materials and equipment.
• Manage, lead, and develop plant staff, fostering accountability and ensuring that all team members meet or exceed performance expectations as outlined in job descriptions and agreements.
• Ensure that customer expectations, both internal and external, are consistently met or exceeded through effective management of plant operations.

What You Will Do:

Major/Key Accountabilities

• Directs site and regional efforts to achieve a safe work environment for all employees: Zero Harm

• Manage short term / long term strategies for the Service Centre’s, ensuring cost initiatives are delivered, budgets are met, and conditioning capacity growth is planned in line with customer demand

• Ensure adherence to conditioning plans at Service Centre’s on weekly & monthly basis, monitor Plant stocks and maximize utilisation of plant capacity to ensure customer demand is met

• Manages the performance for all sites within the scope and executes all strategies to drive efficiency

• Accountable for site budget and financial performance

• Drive LEAN culture and oversees implementation of procedures and systems to improve quality, service and efficiency within the network.

• Ensure the completion of the Quality, In Transit, and Operations Excellence audit processes within the team and the regional 3PL Network.

• Investigate and facilitate corrective action based on quality or service incidents within the regional network failures.

• Leads and mentors front line leaders to create a strong succession plan

What You Will Bring:

Experience

• 7-10 years of manufacturing, warehouse, or distribution experience with proven management capacity.

• Experience in a manufacturing or supply chain management role

• Practical experience in a FMCG environment an asset

• Project Management experience is essential

Skills and Knowledge

• Working knowledge of Canadian labour laws

• Continuous Improvement experience (Lean, Six Sigma, Safety & Quality Programs)

What To Expect:

Additional Site Details

• 3 shifts, 24/7 operations

• Unionized site of approximately 50 employees (experience with union agreements and negotiations is a must)

• Full language fluency in English and French required

What We Offer:

Employee Package

• Competitive Pay & Annual Bonus Structure

• Benefits Day 1!

• Paid Time Off plus Holiday Observances

• RRSP w/ company match (up to 4%)

• Medical benefits, short-term disability, and life insurance options available!

• FREE company-provided PPE and safety equipment

• Tuition reimbursement, parental leave, childcare assistance, profit sharing, and more!

Nous recherchons un leader axé sur la sécurité, doté d’une pensée progressive et ayant de l’expérience dans la gestion d’une équipe dans un environnement de production rapide, à haut volume, avec un certain niveau d’automatisation. CHEP renforce les compétences de ses opérations de chaîne d’approvisionnement à travers le réseau canadien, et nous recherchons des compétences en fabrication Lean, Six Sigma, amélioration continue, efficacité opérationnelle, développement des talents, gestion du changement et bien sûr, sécurité. Si vous êtes un leader de production avec un parcours de succès dans ces domaines et passionné par l’autonomisation des employés pour qu’ils donnent le meilleur d’eux-mêmes, alors voici une opportunité pour vous à Boucherville, QC!

Ce que vous ferez:

Responsabilités principales:

• Diriger les efforts du site et de la région pour atteindre un environnement de travail sécuritaire pour tous les employés : Objectif Zéro Accident

• Gérer les stratégies à court et long terme pour les centres de service, en veillant à ce que les initiatives de réduction des coûts soient mises en œuvre, que les budgets soient respectés et que la croissance de la capacité de conditionnement soit planifiée selon la demande client

• Assurer le respect des plans de conditionnement dans les centres de service sur une base hebdomadaire et mensuelle, surveiller les stocks de l’usine et maximiser l’utilisation de la capacité pour répondre à la demande

• Gérer la performance de tous les sites sous sa responsabilité et mettre en œuvre les stratégies pour améliorer l’efficacité

• Responsable du budget du site et de la performance financière

• Promouvoir la culture LEAN et superviser la mise en œuvre des procédures et systèmes pour améliorer la qualité, le service et l’efficacité dans le réseau

• Assurer la réalisation des audits Qualité, En Transit et Excellence Opérationnelle au sein de l’équipe et du réseau régional de 3PL

• Enquêter et faciliter les actions correctives suite à des incidents de qualité ou de service dans le réseau régional

• Encadrer et accompagner les leaders de première ligne pour établir un solide plan de relève

Ce que vous apporterez:

Expérience:

• 7 à 10 ans d’expérience en fabrication, entrepôt ou distribution avec une capacité avérée en gestion

• Expérience dans un rôle de gestion de la fabrication ou de la chaîne d’approvisionnement

• Expérience pratique dans un environnement de biens de consommation courante (FMCG) est un atout

• Expérience en gestion de projet essentielle

Compétences et connaissances:

• Connaissance des lois du travail canadiennes

• Expérience en amélioration continue (Lean, Six Sigma, programmes de sécurité et de qualité)

À quoi vous attendre:

Détails supplémentaires du site:

• 3 quarts de travail, opérations 24/7

• Site syndiqué d’environ 50 employés (expérience avec les conventions collectives et les négociations requise)

• Maîtrise complète de l’anglais et du français requise

Ce que nous offrons:

Avantages pour les employés:

• Salaire compétitif et structure de bonus annuel

• Avantages dès le premier jour!

• Congés payés et jours fériés observés

• REER avec contribution de l’entreprise (jusqu’à 4 %)

• Options de prestations médicales, invalidité de courte durée et assurance vie disponibles

• Équipement de protection individuelle (EPI) et matériel de sécurité fournis gratuitement par l’entreprise

• Remboursement des frais de scolarité, congé parental, aide à la garde d’enfants, partage des profits, et plus encore!

Remote Type Not Remote Skills to succeed in the role Adaptability, Adaptability, Change Management, Coaching, Computer Literacy, Cross-Functional Work, Data Analysis, Data-Driven Decision Making, Data Literacy, Delegation, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mathematic Literacy, Mentoring, Mentorship, Motivating Teams, Prioritization, Scheduling, Stakeholder Engagement, Strategic Thinking {+ 1 more}

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].