Service Centre Leader: Customer Experience & Operations

Manitoba Public Insurance; Winkler; On-site; CAD 75,000 - 95,000; Full time

Job summary

A provincial insurance corporation is seeking a Manager for their Service Centre in Winkler. The role requires oversight of service delivery across multiple units, ensuring exemplary customer service and staff performance. Responsibilities include managing escalated issues, optimizing resources, and leading continuous improvement initiatives. Candidates should possess a degree in business, relevant certifications, and substantial leadership experience. This position offers various health benefits, financial security options, and a commitment to diversity and inclusion.

Benefits

Flexible health, dental and vision plans

Registered pension plan

Employee and family assistance program

Mental-health programming

Discounted gym memberships

Qualifications

• Five years of progressively senior experience in service centre operations, with three years as a leader.
• Must obtain and maintain required security clearance, including criminal checks.
• Candidate must have a valid class 5 driver’s licence and access to a personal vehicle.

Responsibilities

• Manage customer service effectiveness and overall service delivery.
• Respond to escalated customer complaints and issues.
• Assist staff in resolving customer concerns.

Skills

Advanced analytical skills

Advanced strategic and critical thinking skills

Advanced negotiation skills

Advanced office management skills

Working knowledge of Microsoft Office

Education

University degree in a related business field

Management Certificate

Completion of Chartered Insurance Professional (CIP) designation

Tools

CARS/AOL software

Job description

A provincial insurance corporation is seeking a Manager for their Service Centre in Winkler. The role requires oversight of service delivery across multiple units, ensuring exemplary customer service and staff performance. Responsibilities include managing escalated issues, optimizing resources, and leading continuous improvement initiatives. Candidates should possess a degree in business, relevant certifications, and substantial leadership experience. This position offers various health benefits, financial security options, and a commitment to diversity and inclusion.