Service Advisor (Product Support)

BE Power Equipment; London; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading manufacturing firm in Ontario is seeking a Service Advisor to join its Technical Service team. The ideal candidate will have strong customer service and technical troubleshooting skills, with experience in the auto, agricultural, or tool industries being preferred. Responsibilities include providing technical assistance over phone or email, managing warranty claims, and building relationships with service centers. The position offers a competitive salary, flexible hours, and a supportive work environment.

Benefits

Competitive salary

Group medical and dental benefits

RRSP matching plan

Flexible work hours

Healthy work-life balance

Employee discount program

Training and development opportunities

Modern work environment

Team socials and engagement events

Qualifications

• Experience in the Auto, Agricultural, or Tool industries preferred.
• Ability to prioritize and self-manage tasks effectively.
• Proven experience working on motors, pumps, or power equipment.

Responsibilities

• Field incoming calls and provide technical assistance.
• Assist customers primarily via phone or email.
• Identify new service center locations for expansion.
• Participate in Service Schools with dealer and service center network.
• Create training bulletins and troubleshooting resources.

Skills

Customer service

Mechanical aptitude

Technical troubleshooting

Communication skills

Organizational skills

Multitasking

Self-management

Tools

Excel

Job description

BE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.

We are currently looking for Service Advisor to join our Technical Service team.

The position will require a high level of customer service and mechanical aptitude with a ‘can do' attitude to resolving challenges and overcome obstacles. Our ideal candidate will possess exceptional communication, ability to trouble shoot technical issues over the phone and self management skills and be able to build impeccable rapport with our service center community.

Requirements

What is the day in the life of a Technical Advisor

• Field incoming calls from end users and service centers, provide technical assistance, trouble shooting, and deal with warranty claims and replacements.
• Assist predominantly via phone or email. Examples of calls could be: start up procedures on our machines, trouble shooting possible issues, additional parts identification, dealer location, and service center location
• Identify new service center locations that could be added to our offering.
• Building relationships with our service centers to strengthen our partnerships with them
• Participate in Service Schools with our dealer and service center network as conducted
• Help create training bulletins and resources for self help guides and troubleshooting

What we are looking for in a successful candidate:

• Preference given to candidates with experience in the Auto Industry/Agricultural Industry or the Tool Industry
• Have a technical aptitude and be mechanically inclined
• Have worked on motors, pumps and other power equipment products
• Preference to candidates that have worked in a service desk environment
• Be driven, self motivated and have a positive can-do attitude
• Have exceptional interpersonal, communication skills
• Have strong organizational and multitasking skills
• Be able to prioritize and self manage
• Be proficient with computer and excel skills to an intermediate level

Benefits

Why work at BE?

• Competitive salary commensurate with experience
• Group medical and dental benefits including Employee and family assistance program
• Company RRSP matching plan
• Flexible work hours and potential for hybrid work arrangement
• Healthy work life balance
• Employee discount program
• Training and development opportunities
• Modern, well-equipped work environment with excellent staff facilities
• Employee welcome package and other SWAG
• Excellent and collaborative team/work environment
• Team socials and engagement events in and outside of the office

We thank all applicants; however, only those considered qualified will be contacted for an interview.