Service Advisor - Downtown Chrysler Dodge Jeep Ram

Lexus LC; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading automotive service center in Toronto is seeking a Service Advisor to enhance the customer service experience. The role involves greeting customers, consulting on services, and coordinating repairs while ensuring a high level of satisfaction. Candidates should have 2-3 years of experience in similar roles and possess excellent communication and organizational skills. This position offers competitive pay and comprehensive benefits while fostering career growth.

Benefits

Comprehensive benefits including health, dental, and vision

Career growth opportunities

Performance-driven culture

Qualifications

• Minimum of 2-3 years in a service advisor role, preferably in an automotive dealership or service center.
• Strong understanding of automotive repair processes and service requirements.
• Excellent verbal and written communication skills.

Responsibilities

• Greet customers and ascertain their service needs.
• Listen to concerns and explain necessary services clearly.
• Coordinate services ensuring customer satisfaction.

Skills

Customer service orientation

Organizational skills

Problem-solving

Communication skills

Education

2-3 years in a service advisor role

Tools

Dealership management software

Microsoft Office

Job description

Overview

Service Advisor - Elevate Your Career at Downtown Chrysler Dodge Jeep Ram, part of the Downtown AutoGroup (DAG).

We’re not just servicing cars. We’re engineering trust, crafting reliability, and revolutionizing the automotive service experience. We’re a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself.

You need

Do you have a deep understanding of the automotive service process? Do you have excellent organizational, communication, and customer service skills? We need someone extraordinary—outgoing and enthusiastic, maintaining high energy throughout the workday—consistently providing excellent customer experience to every guest and embodying our “you are what drives us" attitude.

Without you, we’re just another service center. With you, we’re the providers of our guests’ automotive dreams, ensuring their vehicles are always ready for the next adventure.

Your role

As a Service Advisor, you are the trusted guide for our guests throughout their vehicle ownership journey. You are not just coordinating services; you are the reliable consultant who understands and anticipates the unique needs of each guest, ensuring their vehicle is well-maintained and cared for in a manner that aligns with their lifestyle. You will create a personalized and seamless experience, from greeting guests to understanding their service needs, advising on tailored services, and ensuring the effective completion of each service. Your role is pivotal in building long-lasting relationships with our guests, fostering a sense of trust, and ensuring our guests feel valued and well-informed at every interaction. Through your commitment to exceptional service, you will enhance guest satisfaction and loyalty, contributing to the overall success and reputation of our dealership.

Responsibilities

• Customer Service: Greet customers warmly upon arrival and ascertain their needs, whether for maintenance, repair, or diagnostic services.
• Consult with customers: Listen to concerns, ask clarifying questions, and clearly explain necessary services or repairs in an understandable way.
• Service recommendations: Recommend services, maintenance schedules, or repairs based on customer needs to ensure vehicle performance and safety.
• Follow-up communication: Keep customers informed on the status of repairs, including delays or additional services needed.
• Post-service follow-up: Review work performed with the customer, explain charges, and answer final questions.
• Work Order Management: Create detailed work orders documenting concerns, recommended repairs, and agreed services.
• Authorize repairs: Obtain customer approval for additional work and document authorizations.
• Scheduling: Coordinate drop-offs and pick-ups, managing workflow to optimize efficiency and minimize wait times.
• Collaboration with Technicians: Serve as the main contact between the customer and service technicians, relaying technical information and repair details; provide technical consultation to clarify service recommendations or identify solutions to complex vehicle issues.
• Quality control: Review and verify the accuracy of work orders and service estimates, ensuring all necessary repairs are completed before closing the order.
• Sales and Upselling: Educate customers on recommended maintenance services based on mileage, wear, or manufacturer guidelines. Offer additional services to improve performance or longevity; inform customers about current service specials, warranties, or discounts.
• Product knowledge: Stay updated on automotive products and service procedures to effectively communicate and recommend services.
• Customer Retention: Build and maintain long-term relationships by offering excellent service, ensuring satisfaction, and following up after service; encourage and respond to customer surveys to resolve issues promptly and professionally; promote loyalty programs and encourage future visits.
• Financial and Administrative Duties: Prepare cost estimates based on technician diagnoses, clearly communicating labor costs, parts prices, and fees; ensure invoices are accurate and warranty coverage is applied where applicable; handle transactions and maintain proper financial documentation; process warranty claims and work with the manufacturer to resolve issues.

This job description indicates the general nature and level of work expected. It is not designed to cover all activities, duties, or responsibilities. Incumbent may be asked to perform other duties as required.

You need these qualifications

• Experience: Minimum of 2-3 years in a service advisor role, preferably in an automotive dealership or service center.
• Technical knowledge: Understanding of automotive repair processes, vehicle maintenance, and service requirements. Familiarity with diagnostic tools and repair procedures.
• Communication skills: Excellent verbal and written communication; ability to explain technical information clearly.
• Customer service skills: Strong customer service orientation with a focus on long-term relationships.
• Sales skills: Ability to identify upsell opportunities without undermining trust.
• Organizational skills: Highly organized with multiple tasks, appointments, and deadlines in a fast-paced environment.
• Problem-solving: Troubleshoot concerns and resolve issues efficiently.
• Computer proficiency: Comfortable with dealership management software (e.g., CDK, Reynolds & Reynolds), scheduling systems, and Microsoft Office.

Nice to have

• Industry experience: Experience in both dealership and independent repair facilities.
• Brand experience: Knowledge of Chrysler, Dodge, Jeep, and Ram parts and service.

What we offer

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented environment.
• Career Growth: Commitment to promoting from within and helping your career grow.
• Community: Be part of a team passionate about cars in one of the world’s most vibrant cities.
• Competitive Pay: Rewarding compensation for contributions.
• Comprehensive Benefits: Health, dental, and vision coverage, with discounts and a vehicle purchase program.
• Professional Development: Ongoing training through the DAG Academy.
• Modern Facility: Clean, organized, and well-equipped shop focused on safety and efficiency.
• Rich Legacy: Established in 1992, with over 350 professionals representing the largest retailer of automobiles in downtown Toronto.

You are what drives us … Apply Now!

This is an in-person role.

Downtown Chrysler Dodge Jeep Ram and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) within our recruitment process. If you require accommodation, please email [e-mail].

Downtown Chrysler Dodge Jeep Ram and Downtown AutoGroup are equal opportunity employers and do not discriminate on the basis of race, color, religion, national origin, sex, disability, or age.

Join us at Downtown Chrysler Dodge Jeep Ram in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.