Service Advisor

Canadian Tire Corporation Ltd; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail company is looking for a Service Advisor in Owen Sound, ON. The role involves greeting and assisting customers, offering expert advice on vehicle repairs, and scheduling service appointments. Ideal candidates should have automotive knowledge and strong communication skills. Join a diverse and inclusive team offering various benefits including profit-sharing, employee discounts, and career advancement opportunities.

Benefits

Employee discount

Profit-sharing

Ongoing training and learning

Work-life balance

On-site parking

Qualifications

• Ability to work shifts (days, evenings, weekends).
• Ability to handle physical demands including standing/walking for 8 hours.
• Valid driver’s licence for province of employment.

Responsibilities

• Greet, assist and thank customers in a friendly manner.
• Offer professional and knowledgeable advice.
• Schedule service appointments.

Skills

Automotive knowledge

Strong communication

Interpersonal skills

Strong computer skills

Tools

COSTAR

Job description

Overview

Service Advisor Type: Fulltime, Permanent
Location: Owen Sound, ON

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you.

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customers’ concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers’ expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Benefits

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Ongoing training and learning
• Scholarship opportunities
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more

Requirements / Skills

• Automotive knowledge
• Ability to work shifts (days, evenings, weekends)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver’s licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.