Service Advisor

Ed Learn Ford; St. Catharines; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading automotive dealership in the Niagara region seeks a dedicated Service Advisor to enhance customer experience. You will work closely with both customers and technicians, ensuring efficient service while promoting additional services. The ideal candidate will have a strong background in customer service, proven problem-solving skills, and the ability to thrive in a fast-paced environment. Join us for a rewarding career with opportunities for growth and development.

Benefits

Career development opportunities

Training & Development programs

Full benefit programs

Competitive compensation plans

Qualifications

• Valid driver’s license is required.
• Experience in the automotive industry preferred.
• Previous retail/customer service experience required.

Responsibilities

• Provide exceptional customer experience as a Service Advisor.
• Act as a liaison between customers and technicians.
• Assist the Service Manager with distributing work and maintaining records.

Skills

Customer service

Problem solving

Organization

Conflict resolution

Education

Minimum High School Diploma

Post-Secondary Education Preferred

Job description

Overview

Ed Learn Ford is a proud member of the AutoIQ Dealership Group. We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset. As lifelong students of our craft, we pursue improvement at every turn. We do not settle for “Best” because our quest to improve and grow doesn’t have a finish line.

We are currently seeking a Service Advisor to join our team of customer focused professionals within our high volume and process-driven dealership.

Purpose / Summary of Position

This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role, achieving targeted goals and objectives, ongoing collaboration with fellow team members; driving sales and improving efficiencies whenever possible.

The Service Advisor is responsible for ensuring that our service customers receive timely, friendly and efficient service. Acting as a liaison between the customer and our technicians, the Service Advisor recommends required service and repairs, handles scheduled maintenance service requests and sells additional services when appropriate. The Advisor helps to ensure the vehicle is fixed right the first time by accurately documenting the customer concern on the repair order. The advisor also consults customers on needed scheduled maintenance repairs.

Advisors review root cause and corrective repair action with the customer during vehicle delivery. Advisors also assist the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

Required Qualifications

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Passion for delivering a consistently exceptional customer experience
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Exceptional problem solving and conflict resolution skills
• Impeccable follow-through and commitment to building and cultivating relationships

Candidates must possess :

• Valid driver’s license
• Minimum High School Diploma
• Post-Secondary Education Preferred
• Experience in the automotive industry Preferred
• Previous Retail / Customer Service Experience Required

Why AutoIQ?

• Progressive and innovative Auto Group
• Career development– we provide opportunities for advancement all the way up to ownership in the business
• Training & Development – We believe in and are committed to training our people for success
• A chance to be a part of a fun, collaborative culture based on shared core values and operating principles across our stores
• Commitment to an exceptional employee experience
• Collaborative work environment & group support
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program

Qualified applicants are invited to apply with resume and cover letter.

AutoIQ is an equal opportunity employer which values diversity in the workplace. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs / requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview or by emailing .

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