Service Advisor

Nors Group; City of Moncton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading service provider is seeking a motivated Service Advisor in Moncton to oversee the Service Department operations, ensuring the safety and efficiency of the staff and processes. You will be responsible for coaching the service staff and implementing systems for effective service delivery. Ideal candidates should have relevant experience and a post-secondary diploma. This role offers a positive work environment that values continuous learning and growth.

Qualifications

• Relevant working experience in a similar role.
• Experience working in a dealership environment.

Responsibilities

• Manage the overall performance of Service Department operations.
• Ensure safety of all personnel in Service Department.
• Propose solutions to streamline internal processes.
• Coach and inspire Service staff in shop and field.

Skills

Industry competence

Integrity

Technical experience with heavy equipment

Team player

Mentoring ability

Decision-making skills

Education

Post-secondary diploma

Job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services—we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career? Your new opportunity might be right here. We are looking for a Service Advisor to join our service team in Moncton.

Job Summary

As a Service Advisor, you are a highly motivated team player who ensures we surpass customers’ expectations by completing the duties required in a professional and timely manner. Overall responsibility for the safe, effective, clean, organized and professional performance management of Service Department operations at all times.

Duties and Responsibilities

• Shop facilities and staff in the Service Department.
• Shop and field service processes and personnel in the Service Department.
• Supporting and driving all aspects of service in the Service Department.
• Safety of all personnel in Service Department.
• Proposing solutions to better streamline internal processes.
• Reporting systems in the Service Department.
• Timely and proper flow of paperwork coming from Service.
• Developing Service Competence in all areas of Service.
• Ensure all Service Staff are working safely and with proper tooling.
• Coach and inspire the Service staff both in the branch and in the field.
• Implement internal systems to ensure the timely flow of paperwork through the Service Department.
• Structure Shop and Field procedures to monitor quality of work and drive customer satisfaction.
• Structure flow of Service Dispatch to ensure prompt response to customer inquiries and proper handling of calls.
• Ensure Shop and Field Service staff have proper tooling to increase response times and drive customer satisfaction.
• Provide timely reporting to senior management to increase level of communication from the Service Department.
• Ensure all Training programs provided by manufacturers are implemented to increase customer satisfaction.

Core Competencies

• Industry competence.
• Integrity.
• Operation and technical hands on experience with heavy equipment.
• Team player.
• Achievement driven.
• Ability to mentor.
• Ability to make decisions in a timely and consistent manner.

Education and Training

• Post-secondary diploma and/or relevant working experience.
• Experience working in a dealership environment.

Why Join Us

We’re waiting for you! At Nors, we value our People as the key to our success, inspiring them through respect, continuous learning, and our core values. We foster a positive, fair, and inclusive work environment with equal opportunities for everyone—regardless of abilities, backgrounds, identities, or cultures.