Server Assistant - Jump

Auberge du Pommier; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent hospitality establishment in Toronto seeks Server Assistants to support the front of house team, ensuring exceptional guest experiences. The role involves maintaining service standards and assisting in food service activities. Ideal candidates should have strong interpersonal skills, high attention to detail, and the ability to thrive in a fast-paced environment. Opportunities for training and development are provided.

Benefits

Gratuity Sharing

Discounted gym membership

50% Dining Discount

Employee Referral Program

Access to Health, Dental and Vision benefits

Qualifications

• Full availability required.
• Smart Serve Certification is mandatory.
• High attention to detail needed for service tasks.

Responsibilities

• Support Servers by maintaining table setup and cleanliness.
• Answer questions about food and beverages when necessary.
• Assist with food running to ensure proper delivery.

Skills

High attention to detail

Strong oral communication skills

Ability to remain calm under pressure

Organizational skills

High level of product knowledge

Education

Degree / Diploma in Hospitality

Smart Serve Certification

Job description

Company Description

Initially inspired by the bustle of a Manhattan café, Jump exudes an irresistible energy and a classic style, paired with distinctive modern notes. This vibrancy is brought to life by the sky-high glass atrium, dramatic lighting elements, striking liquor display, warm palette, signature New York-style bar and hidden-gem courtyard patio.

Jump offers rich, honest, and flavourful food and showcases modern North American cuisine with Italian influences. Subtly reinventing classic favourites, such as handmade pasta and excellent cuts of meat, Jump is dedicated to using the finest, freshest ingredients and serving delicious food.

What’s in it for you?

• Gratuity Sharing
• Discounted gym membership and Employee Assistance Program
• 50% Dining Discount for all O&B locations
• Employee Referral Program
• Training and development opportunities
• Access to Health, Dental and Visions benefits with Enhanced Mental Health Coverage

Job Description

Reporting to the Front of House Management Team, Server Assistants play a key role in supporting Servers and ensuring an exceptional guest experience. They maintain a high level of floor awareness, uphold O&B presentation standards, and provide seamless support with food running, table maintenance, and guest service.

The Day to Day

• Support Servers by maintaining table mise en place, cleanliness, and completeness throughout service.
• Answer questions about food, beverages, wine and other restaurant functions and services when necessary.
• Assist with food running, ensuring dishes are delivered to the correct guest (no auctioning).
• Maintain awareness of the dining room, clearing and resetting tables as needed.
• Monitor food quality and presentation, addressing any concerns promptly.
• Communicate with Servers and Hosts to support smooth seating and service flow.
• Keep service stations stocked with condiments, milk, cream, butter, and other essentials.
• Follow all food safety and sanitation standards.
• Remove garbage, change linen bags, and ensure recycling / disposal areas are kept tidy.
• Share guest feedback or requests with the team to ensure a positive, memorable dining experience.
• Perform additional duties as assigned by management.

Qualifications

• Full availability
• A Degree / Diploma in Hospitality or equivalent considered an asset
• Smart Serve Certification a requirement
• High attention to detail
• Ability to remain calm under pressure while working in a fast-paced environment
• Organizational skills
• Ability to take direction and prioritize
• Strong oral communication skills
• High level of product knowledge
• Ability to maintain a level of professional urgency and momentum

Additional Information

Oliver & Bonacini's Diversity Commitment

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.