Server

Abroad Work; London; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading enterprise software company is seeking a Customer Strategy and Value Manager in London, Ontario. This role involves direct customer interaction, crafting compelling value propositions, and driving conversations with executives. Candidates should have 3–5 years of experience in business strategy and possess excellent communication skills. The position allows for a blend of in-person and remote work.

Qualifications

• 3–5 years of experience in advising on corporate/business strategy.
• Experience driving business analysis to support investment decisions.
• Ability to independently manage multiple projects and stakeholders.

Responsibilities

• Lead end-to-end business consulting engagements with prospects and customers.
• Articulate Workday’s business value proposition.
• Conduct quantitative analysis, ROI modelling, and benchmarking.

Skills

Advising on corporate/business strategy

M&A strategy

Value propositions building

Value selling in Enterprise Software Solutions

Communication and executive presentation skills

Interviewing and listening skills

Job description

Overview

Customer Strategy and Value Manager

At Workday it all began with a conversation over breakfast. This role sits within our Value Management team which helps prospective customers build compelling business cases for transformation and works with current customers to measure and increase the value they get from Workday applications. We are collaborative, customer-focused and strive to deliver value through a healthy, employee-centric culture.

As a Value Manager you will have the pride and satisfaction of seeing your work have a real impact on the business.

About the Role

This is an individual contributor role with high visibility and direct customer interaction. You are aligned to a sales territory and work with sales leadership while maintaining autonomy over how you manage your work. You will understand the customer’s strategy and needs and craft compelling messaging on how Workday can bring value to their organization.

By initiating and driving conversations with executives and senior stakeholders focused on our value propositions you will create impactful C-level presentations and craft compelling cases for investment board approval. This enables you to become a key part of the customer’s HR and Finance digital transformation journey.

Responsibilities

• Lead end-to-end business consulting engagements with prospects and customers alongside sales teams
• Articulate Workday’s business value proposition in a compelling manner, including delivering highly engaging presentations to senior business audiences
• Drive discovery interviews/workshops with senior business, functional, and IT stakeholders
• Conduct quantitative analysis, ROI modelling, and benchmarking
• Be a strategic advisor and partner with Sales leadership to support sales strategy and execution
• Drive innovative thought leadership and value-selling tools; collaborate with global cross-functional teams to deliver high-impact projects
• Participate in major Workday events to deliver impactful sessions alongside leading organizations

Qualifications

Basic Qualifications/Requirements

• 3–5 years of experience in advising on corporate/business strategy, M&A strategy, building value propositions, or value selling in Enterprise Software Solutions

Other Qualifications

• Experience driving business analysis to support investment decisions for customers and prospects
• Excellent communication and executive presentation skills
• Strong interviewing and listening skills; ability to design and facilitate effective customer workshops
• Ability to work cross-functionally with a variety of internal stakeholders and with clients at a functional level
• Ability to independently manage multiple projects and stakeholders

Travel to customer sites is typically day trips and is on average about 20% of time.

Flexible Work and Culture

Our approach to flexible work blends in-person time and remote work. We expect you to spend at least 50% of your time each quarter in the office or in the field with customers, prospects, and partners. Those in remote roles can come together in offices for important moments.

Next Steps

If you were referred to this role, ask your Workday connection about our Employee Referral process.