Senior UX Architect, Platform Experience

ServiceNow; Toronto; Hybrid; CAD 85,000 - 105,000; Full time

Job summary

A leading cloud-based technology company in Toronto is seeking a skilled professional with strong expertise in user experience design and ServiceNow platform development. The role focuses on driving customer satisfaction and adoption while collaborating with diverse stakeholders. Candidates should possess a minimum of 5 years’ relevant experience, familiarity with JavaScript frameworks, and hold current ServiceNow certifications. This position allows for significant impact within client organizations, merging technical expertise with customer engagement.

Benefits

Flexible working hours

Training and development opportunities

Qualifications

• At least 5 years of experience on the ServiceNow platform.
• Experience with ServiceNow Platform GenAI capabilities.
• Ability to influence and consult in complex customer environments.

Responsibilities

• Build best-in-class user experiences on the ServiceNow platform.
• Drive customer KPIs using User Experience and Design Thinking.
• Lead customer design and requirements workshops.

Skills

Configuration or development experience on the ServiceNow platform

JavaScript frameworks (AngularJS, React)

Web Technologies (HTML, CSS, Bootstrap 3)

User-Centered Design methodology

Strong interpersonal skills

Education

Bachelor's degree or certifications in Human-Computer Interaction or related field

Current ServiceNow System Administrator (CSA) Certification

Tools

Figma

Miro

Sketch

Job description

A leading cloud-based technology company in Toronto is seeking a skilled professional with strong expertise in user experience design and ServiceNow platform development. The role focuses on driving customer satisfaction and adoption while collaborating with diverse stakeholders. Candidates should possess a minimum of 5 years’ relevant experience, familiarity with JavaScript frameworks, and hold current ServiceNow certifications. This position allows for significant impact within client organizations, merging technical expertise with customer engagement.