Senior Technical Support Engineer — Network Orchestration

Ciena; Remote; CAD 110,000 - 132,000; Full time

Job summary

A leading technology company in Canada is seeking a professional to serve as the primary contact for customer issues. The ideal candidate will have a strong educational background with significant customer-facing experience, alongside strong troubleshooting and communication skills. This role will involve analyzing technical challenges, collaborating with engineering teams, and developing functional improvements. A comprehensive benefits package and career growth opportunities are offered.

Benefits

Comprehensive benefits package

401(K) with company matching

Employee Stock Purchase Program

Flexible work culture

Qualifications

• 5+ years of experience in customer-facing roles or a Master's degree with 3+ years.
• Strong analytical and problem-solving skills.
• Expertise in debugging, monitoring, and troubleshooting.

Responsibilities

• Serve as primary contact for customer issues.
• Analyze and troubleshoot deployment challenges.
• Collaborate with engineering to deliver solutions.
• Develop workarounds to enhance functionality.
• Provide insights for future product enhancements.

Skills

Analytical skills

Problem-solving

Communication skills

Customer relations

Education

Bachelor’s degree in a related field

Master’s degree in a related field

Tools

Automation tools

Cloud environments (AWS, Azure, GCP)

Jenkins

GitHub

Job description

A leading technology company in Canada is seeking a professional to serve as the primary contact for customer issues. The ideal candidate will have a strong educational background with significant customer-facing experience, alongside strong troubleshooting and communication skills. This role will involve analyzing technical challenges, collaborating with engineering teams, and developing functional improvements. A comprehensive benefits package and career growth opportunities are offered.