Senior Technical Support Analyst/Junior System Administrator

Onico Solutions; Richmond Hill; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading company is seeking a Senior Technical Support Analyst/Junior System Administrator to manage technology platforms and provide technical support across multiple systems. The role requires excellent communication skills and the ability to handle various responsibilities, including vendor management and issue resolution, in a fast-paced environment. With a strong focus on customer satisfaction and project completion, candidates should be adaptable and capable of working under pressure. The position is based in Etobicoke, offering a competitive salary.

Qualifications

• Minimum 5 years supporting multi-platform systems.
• 4 years experience supporting macOS.
• Extensive experience with desktop and server operating systems.

Responsibilities

• Provide end-user technical support for macOS and Windows.
• Software troubleshooting for Adobe Creative Suite and Autodesk.
• System administration of Windows Servers and Email Servers.

Skills

Technical Support

Multi-platform Systems

macOS

Windows

Adobe Creative Suite

Autodesk

Problem-Solving

Interpersonal Skills

Job description

Senior Technical Support Analyst/Junior System Administrator

The Senior Technical Support Analyst/Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our client, while acting as a liaison between their vendors and the businesses requirements.

The successful candidate will be enthusiastic, personable and a multi-skilled IT professional with excellent all-round technical expertise. They require knowledge of systems, hardware, technical support, macOS, Windows, Adobe Creative Suite, Autodesk, and multi-office remote infrastructure management. They must possess tech-functional communication skills with the ability to convey complex details in simple terminology for senior leadership executives.

Responsibilities

• End-user technical support for macOS and Windows workstations
• Software troubleshooting and support for Adobe Creative Suite of products, Autodesk Suite of products
• Technical support of MS Office Suite of products
• System administration of Windows Servers and Email Servers
• Hardware support and inventory control
• Working closely with vendors ensuring client satisfaction and successful project completion
• Evaluating business needs, system functionality, and ensuring the primary objective meets or exceeds requirements
• Issue and risk management and resolution
• Escalation to Managing Director

Requirements

• Minimum 5 years of extensive working experience in supporting multi-platform systems and related applications
• 4 years experience supporting macOS
• Knowledge of advanced computer hardware, including desktops, laptops, printers, switches and wireless devices
• Experience supporting Windows Servers
• Extensive experience with desktop and server operating systems, including Windows and Macs.
• Extensive application support experience with MS Office Suite
• Good interpersonal skills, team player and contributor to a positive team dynamic
• Ability to work under pressure; sense of urgency and customer service-oriented
• Versatility, adaptability to new technologies and change
• Strong organizational, priority management and multitasking skills; results-oriented
• Motivated, creative, flexible, responsible and proactive
• Availability to work outside regular work hours

This is a permanent position located in Etobicoke, ON with an annual salary of $55,000.00 – $65,000.00