Senior Technical Account Manager — Remote (Cybersecurity)

CrowdStrike; Manitoba; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading cybersecurity firm in Canada is seeking a Technical Account Manager to enhance customer support and onboarding. This remote-friendly position offers competitive compensation and focuses on customer success in a collaborative environment. The ideal candidate should have a Bachelor's degree, experience with Windows Server, and excellent problem-solving skills. Opportunities for professional development are provided.

Benefits

Remote-friendly work culture

Comprehensive wellness programs

Competitive vacation and holidays

Professional development opportunities

Qualifications

• Bachelor’s Degree in Computer Science or equivalent preferred.
• CISSP or ITIL Certification is a plus.
• 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization.

Responsibilities

• Serve as the primary technical contact and augment customer support teams.
• Onboard new customers to the employer's platforms.
• Research and resolve technical issues in a timely manner.

Skills

Excellent customer service skills

Proven problem-solving skills

Collaborative attitude

Education

Bachelor’s Degree or equivalent experience

Tools

Windows Server Operating Systems

Python Scripting

RestAPI

Job description

A leading cybersecurity firm in Canada is seeking a Technical Account Manager to enhance customer support and onboarding. This remote-friendly position offers competitive compensation and focuses on customer success in a collaborative environment. The ideal candidate should have a Bachelor's degree, experience with Windows Server, and excellent problem-solving skills. Opportunities for professional development are provided.