Senior SRE [#4871]

Alteo Inc.; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology services provider is seeking a Senior SRE for a permanent role in Montreal. You will ensure smooth operations in the electronic banking industry, optimizing technical solutions and supporting users. The ideal candidate has 5-8 years of experience, familiarity with electronic payment systems, and strong technical skills. This role includes defining procedures, providing customer support, and contributing to team development.

Qualifications

• 5-8 years' experience in a similar role.
• Familiarity with the electronic payment industry is an important asset.

Responsibilities

• Define procedures to ensure service performance.
• Provide customer support to meet availability and reliability commitments.
• Provide user support to ensure that reported anomalies are dealt with.
• Contribute to the development of colleagues' skills.

Skills

Unix server

Databases (e.g. Oracle, PostgreSQL)

Batch and Shell scripting

Customer orientation

Problem anticipation

Team player

Education

DEC/BAC in IT or equivalent

Tools

Scheduling tools (e.g. AUTOMIC, $UNIVERS)

File transfer station (CFT, SFTP)

Network architectures and security

Job description

Job Description Alteo is looking for a Senior SRE for a permanent position based in Montreal.

Your main role will be to ensure the smooth running and optimization of operations (electronic banking industry), by recommending the implementation of methodological and technical solutions, while ensuring compliance with processes and regulations.

Responsibilities

• Define procedures to ensure service performance
  • Study and analyze needs in terms of electronic payment operating platforms
  • Analyze operating constraints
  • Ensure the industrialization of production and implementation of the business resumption plan
  • Define and implement procedures
  • Ensure the drafting of qualification and patch testing procedures
• Provide customer support to meet availability and reliability commitments
  • Handle and process requests and incidents
  • Define production release requirements
  • Manage relations between customers and service providers
  • Produce activity reports
  • Draw up maintenance action plans
  • Ensure the definition of service tasks: alarms, scheduling, backups and plan processing (Batch)
  • Contribute to committees with internal teams and/or customers (e.g. steering committee, production committee...)
• Provide user support to ensure that reported anomalies are dealt with
  • Provide technical support to users (levels 2 and 3)
  • Ensure timely response to operating incidents (e.g. analysis, diagnosis and resolution)
  • Anticipate user needs and system upgrades
  • Guarantee technical documentation
  • Ensure the ongoing effectiveness of security systems
  • Monitor operating incidents, analyzing causes and taking corrective action.
• Contribute to the development of colleagues' skills with the aim of improving collective performance
  • Provide guidance, support and back-up to team members

Profile

• DEC/BAC in IT or equivalent
• 5-8years' experience in a similar role
• Familiarity with the electronic payment industry (an important asset)
• Unix server
• Databases (e.g. Oracle, PostgreSQL...)
• Batch and Shell scripting
• File transfer station (CFT, SFTP...)
• International network platforms (e.g. Edit Package Visa, Master Com...)
• Scheduling tools (e.g. AUTOMIC, $UNIVERS...)
• Network architectures and security
• Supervision platform
• Databases
• Writing technical specifications
• Customer orientation
• Compliance with commitments
• Taking the initiative
• Problem anticipation
• Reporting & Monitoring
• Sense of initiative, flexibility
• Team player
• Ability to provide support and assistance