Senior Software Engineer Operations

Infotek Consulting Inc.; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

An IT consulting firm is seeking a Senior Software Engineer for an 18-month contract to support Enterprise Content Management platforms in a hybrid work environment in Toronto or Waterloo. The role requires strong experience with Documentum and Captiva, along with proven skills in production support, monitoring, and incident management. Candidates with 3 to 5 years of relevant experience and a degree in Computer Science are preferred. This position offers a collaborative team environment with opportunities for professional growth.

Qualifications

• 3 to 5 years of hands-on experience supporting Enterprise Content Management platforms.
• Strong experience with Documentum and Captiva.
• Experience supporting production environments including monitoring and incident management.

Responsibilities

• Support and maintain Enterprise Content Management and document capture platforms in a production environment.
• Monitor systems, apply application patching, and resolve incidents.
• Participate in Disaster Recovery planning and testing.

Skills

Enterprise Content Management

Documentum

Captiva

AWS cloud technologies

Problem-solving skills

Analytical skills

Verbal communication skills

Written communication skills

Education

Degree in Computer Science or related field

Tools

Reveille or other enterprise monitoring tools

Job description

Senior Software Engineer Operations

Enterprise Content Management

18 Month Contract

Toronto or Waterloo Hybrid

About the Role

Our Digital Business Automation Services team is seeking a Senior Software Engineer with strong experience supporting Enterprise Content Management and Document Capture platforms in a production environment. This is an operations focused role requiring hands on expertise with Documentum and Captiva. Due to the contract nature of this position, we are looking for a senior level professional who can step in with minimal ramp up.

The role is hybrid and candidates must be able to work from either in Toronto or Waterloo office when required.

What You Will Do

• Support and maintain Enterprise Content Management and document capture platforms in a production environment
• Monitor systems, apply application patching, and resolve incidents and support requests
• Respond to incident management requests related to ECM applications and environments
• Participate in Disaster Recovery planning and testing
• Analyze the impact of infrastructure and technical changes and support implementation of those changes
• Provide regular updates and status to operational leadership
• Ensure all solutions align with information security and governance policies
• Occasional on call or weekend support may be required.

What You Bring

• 3 to 5 years of hands on experience supporting Enterprise Content Management platforms
• Strong experience with Documentum and Captiva
• Experience supporting production environments including monitoring and incident management
• Experience with AWS cloud technologies
• Experience with Reveille or other enterprise monitoring tools
• Experience with Change and Release Management processes
• Strong problem solving and analytical skills
• Ability to work independently while collaborating effectively within a multi site team
• Excellent verbal and written communication skills
• A degree in Computer Science or a related field is preferred.

Nice to Have

• Experience with DevOps tools
• Knowledge of source code management tools
• Familiarity with Agile methodologies
• Experience working in large enterprise or regulated environments
• Enhanced Reliability Clearance is an asset

Work Environment

• Hybrid work model
• Location Toronto or Waterloo
• Team focused and collaborative environment
• Contract length 18 months