Senior ServiceNow HR & Workplace Process Consultant

ServiceNow; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading tech solutions provider in Toronto is seeking a Sr. Business Process Consultant focused on ServiceNow HR and Workplace Service Delivery solutions. The role involves guiding customers through process improvements and utilizing ServiceNow capabilities. The ideal candidate has over 8 years of consulting experience in HR, Workplace, and Legal operations and holds relevant ServiceNow certifications. Additionally, strong communication and customer-centric skills are essential for driving successful outcomes. This position may require up to 50% travel.

Qualifications

• Must have at least 8+ years of consulting experience for global organizations in HR and related operations.
• Must be a Canadian Citizen with the ability to obtain a Canadian security clearance.
• Proven experience in defining and deploying future-state processes.

Responsibilities

• Be the process expert for HR, Workplace/Facility, and Legal departments.
• Lead customers in utilizing ServiceNow Solution's capabilities for process improvement.
• Support internal unit testing and drive customer acceptance testing.

Skills

Consulting experience

Influencing and consulting

Excellent communication skills

Agile Development

Customer-centric attitude

Education

ServiceNow Certified System Administrator

HR Professional Suite Certification

Workplace Service Delivery Accreditation

Legal Service Delivery Accreditation

Certified Application Developer certification

Tools

Visio

Word

PowerPoint

Job description

A leading tech solutions provider in Toronto is seeking a Sr. Business Process Consultant focused on ServiceNow HR and Workplace Service Delivery solutions. The role involves guiding customers through process improvements and utilizing ServiceNow capabilities. The ideal candidate has over 8 years of consulting experience in HR, Workplace, and Legal operations and holds relevant ServiceNow certifications. Additionally, strong communication and customer-centric skills are essential for driving successful outcomes. This position may require up to 50% travel.