Senior Salesforce Service Cloud Admin & Security Lead

Global Relay; Vancouver; On-site; CAD 110,000 - 135,000; Full time

Job summary

A leading enterprise solutions provider in Vancouver is seeking a Senior Salesforce Administrator for the Service Cloud platform. The role includes overseeing configurations, managing user support, and identifying optimization areas in Salesforce. Ideal candidates have 5+ years of relevant experience, strong problem-solving skills, and excellent communication abilities. This position offers a comprehensive compensation package and a supportive work environment.

Benefits

Comprehensive health benefits

Flexible work environment

Subsidized meal program

Qualifications

• 5+ years of experience configuring complex solutions in Salesforce.
• Experience with ERP systems like NetSuite is desirable.
• Excellent written and oral communication skills in English.

Responsibilities

• Maintain security settings and manage user roles in Salesforce.
• Analyze Service Cloud cases and identify optimization areas.
• Develop and implement end-user training materials.

Skills

Salesforce configuration

Problem-solving

Data management

Communication

Process improvement

Team supervision

Agile Framework experience

Education

Bachelor’s Degree in Business Information Systems or Computer Science

Advanced Salesforce Administration Certification

Tools

Salesforce Data Loader

ETL Tools

Job description

A leading enterprise solutions provider in Vancouver is seeking a Senior Salesforce Administrator for the Service Cloud platform. The role includes overseeing configurations, managing user support, and identifying optimization areas in Salesforce. Ideal candidates have 5+ years of relevant experience, strong problem-solving skills, and excellent communication abilities. This position offers a comprehensive compensation package and a supportive work environment.