Senior Program Manager - Genetic Testing Services

Intello Technologies Inc.; Toronto; On-site; CAD 97,000 - 145,000; Full time

Job summary

A healthcare technology provider is seeking a Senior Program Manager for Genetic Testing Services in Toronto, Canada. The successful candidate will lead the strategy and development of genetics testing offerings, collaborating with healthcare professionals to innovate personalized health solutions. Requires extensive experience in product management and a solid understanding of genetic science. Competitive salary up to $145,000 and a performance bonus are offered.

Benefits

Comprehensive total rewards package

Flexible benefits plan

Career growth and learning opportunities

Generous company matched pension and share purchase programs

Qualifications

• 7+ years in product management or healthcare innovation.
• Solid understanding of genetic science and clinical care.
• Proven ability to create and execute product strategies.

Responsibilities

• Own the strategy, development, and evolution of genetics testing offerings.
• Develop a scalable roadmap that integrates genetic services.
• Lead cross-functional teams through product development cycles.

Skills

Product management

Healthcare innovation

Cross-Functional Collaboration

Customer-Centered approach

Communication Skills

Education

Bachelor's degree in Life Sciences, Genetics, Public Health, Business, or related field

Graduate degree or certification in genomics, digital health, or product management

Job description

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Senior Program Manager - Genetic Testing Services

Location: Victoria, BC, CA; Calgary, AB, CA; Toronto, ON, CA; Montréal, QC, CA; Vancouver, BC, CA

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

TELUS Health - Care Centres is a connected network of 14 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:

• Highly personalized care
• Enhanced patient experiences
• Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health

Our Team and What We’ll Accomplish Together

As the Product Owner for Genetics, you will play a critical role in expanding TELUS Health’s preventive care ecosystem by designing, enhancing, and scaling our genetics testing offerings. You’ll lead with curiosity and purpose—translating scientific innovation into accessible, high-impact health products that empower individuals to make proactive choices about their health and longevity.

This is an exciting opportunity to shape the future of personalized prevention at TELUS Health. You’ll collaborate with clinicians, lab partners, and business leaders to build a roadmap that integrates genetic insights into holistic wellness journeys. You’ll thrive if you’re passionate about digital health, precision medicine, and driving innovation that delivers measurable value to patients and clients.

We’re looking for someone who blends scientific curiosity, commercial savvy, and a roll-up-your-sleeves attitude. If you’re excited by the idea of translating complex genomic science into products that change lives—we want to work with you.

What You\'ll Do

• Own the strategy, development, and evolution of TELUS Health’s genetics testing offerings within our preventive care programs
• Define a clear product vision that leverages genetic insights to support risk stratification, health optimization, and early detection
• Develop a scalable roadmap that integrates genetic services into clinical care pathways, digital platforms, and personalized health journey
• Identify and evaluate new genetics technologies, vendors, and lab partners to expand our offering
• Collaborate clinical teams, and external advisors to bring scientifically credible, evidence-based products to market
• Stay ahead of industry trends and regulatory developments in genomics and personalized medicine
• Conduct market research, competitive analysis, and client interviews to deeply understand user needs and expectations
• Define user personas, map customer journeys, and gather continuous feedback to improve the product experience
• Co-create marketing and education materials with commercial and clinical partners to drive adoption and engagement

Launch & Delivery

• Lead cross-functional teams through product development cycles, from concept to commercialization
• Ensure seamless integration of genetic testing into digital and in-person care models
• Support operations and clinical teams in ensuring service quality, turnaround times, and an exceptional user experience

Data, Impact & Measurement

• Work with analytics and clinical teams to define success metrics and measure clinical and business outcomes
• Monitor product performance, adoption, and ROI, continuously iterating to improve value delivery
• Translate complex data and scientific findings into actionable business insights and product enhancements

Qualifications

What You Bring

• Experience: 7+ years in product management or healthcare innovation, preferably with experience in genetic testing, diagnostics, or precision health
• Healthcare & Science Savvy: Solid understanding of genetic science and how it applies to clinical care, wellness, or consumer health
• Strategic Thinking: Proven ability to create and execute product strategies that combine market insights, scientific evidence, and business goals
• Cross-Functional Collaboration: Experience working with lab partners, clinicians, commercial teams, and digital product stakeholders
• Customer-Centered: Deep empathy for users—patients, clinicians, and clients—and an obsession with improving their experience
• Communication Skills: Excellent ability to convey scientific, clinical, and product information to diverse audiences
• Education: Bachelor\'s degree in Life Sciences, Genetics, Public Health, Business, or a related field. A graduate degree or certification in genomics, digital health, or product management is an asset

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position\'s main responsibilities given its national scope.

Salary Range: $97,000-$145,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.